Case Aide

Crow Wing County is seeking a compassionate and dependable Case Aide to join our Family Team. This position assists Child Support Officers with administrative and client service duties, helping ensure families receive timely and effective support.  The Case Aide also provides direct support to children and families by helping assess client needs, coordinate resources, and carry out service plans designed to improve client well-being and stability. Working under the direction of a Social Worker, the Case Aide builds positive relationships with clients, monitors progress, documents services, and helps connect individuals and families with community resources and services. This is a rewarding opportunity for someone who enjoys helping others, working as part of a team, and making a meaningful difference in the lives of children and families in our community.

• Conduct client assessments as assigned, responding to reported incidents and client service requests with appropriate actions including interviews and site visits, consultations with other agencies and resources ensuring appropriate intervention is taken to address client service needs and protect client welfare.
• Execute client service plans based on assessment findings to address short term and long term client service needs, including specific recommendations relating to internal and external resources, service outcomes, evaluation schedules, ongoing assessment and plan revisions to effectively address client needs, maximize client functioning and protect client welfare.
• Manage active case load, providing counseling, advocacy, service coordination and assessment, achieving service plan objectives and initiating modifications as necessary to achieve stated outcomes, address client needs, maximize client functioning and protect client welfare.
• Maintain case records including and not limited to client releases, economic, historical and demographic data, assessment results, service plans, goals and outcomes expected, reassessment results, outcomes achieved, referrals and resources prescribed, financial data and disposition of the case in compliance with agency specifications to ensure the accurate and timely recording, retention and retrieval of case files.
• Ensure compliance with agency and program financial parameters, completing required documentation to account for service costs and maximize reimbursement in accordance with program requirements to maximize the recapture of revenue associated with programs and services provided.
• Consult and collaborate with internal staff and external representatives including family members to resolve issues, identify program and/or service opportunities, respond to inquiries and effectively serve the interests of individual clients or client populations.
• Provide case consultation to peers as assigned and as required to effectively address service delivery and respond to internal questions and training opportunities that arise in a timely and effective manner.
• Comply with all regulations relating to client confidentiality, closely guarding the privacy of client records and information to assure full compliance with MN data Practices, HIPAA and all other regulations regarding client confidentiality.
• Provide parent coaching and modeling to caregivers to assist them in learning and develop knowledge and skills to support child’s development. 
• Ability to review, interpret and implement policies, bulletins and announcements issued regarding public assistance programs.
• Perform data entry on, retrieve information from, and employ other keyboard skills with multiple county and state computer systems.
• Handles case correspondence and performs necessary case maintenance.
• Investigates the identity, location, and financial status of parents by making telephone and written inquiries to individuals and agencies based on file status.
• Researches corroborating databases to verify and obtain driver’s license, wage match, address and employer information for parents; researches public assistance status and other agency information on related cases.
• Uphold the expectations of professional conduct and operating policies of the agency.
• Perform all other related duties as assigned in a professional and effective manner.

• High school diploma or equivalent
• Three or more years of work experience of a similar nature and scope of responsibility or equivalent knowledge gained from experience and/or education.
• Valid state issued driver's license.
• Knowledge of Microsoft Word, Outlook and ability to learn other computer programs specifically utilized in Community Services.

• Experience in a public welfare/human service agency or in a private non-profit or other public agency.
• Skills to perform case work, assessment, intervention and treatment sufficient to develop, implement and deliver social service programs for clients and their families.
• Knowledge of the client population and corresponding service delivery systems and community resources associated with the specific field or programs assigned.
• Knowledge of local, state and federal laws and regulations relating to health and social services sufficient to understand the impact on the client and service delivery parameters.
• Ability to foster and maintain effective working relationships with staff, clients, agencies and community groups.
• Ability to communicate effectively orally and in writing, provide testimony and present to groups and/or individuals.