Administrative Assistant I (Customer Service Representative)

Administrative Assistant I (Customer Service Representative)

About the Job: The city of Colorado Springs is ready to welcome an Administrative Assistant I to the Public Works, Transit Services Division. As an Administrative Assistant I, you will be responsible for performing a variety of customer service, clerical, and administrative tasks in support of the Transit Division. This is an in-person position without a remote/telework option. This position will be located at the Transit Division’s Downtown Transit Terminal.

Work Schedule: Monday through Friday, 8:00am to 5:00pm

*This is a special at-will position funded by a FTA grant received by Transit annually. *

We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

As an Administrative Assistant I, you will:

• Provide general information and assistance to the public regarding transit programs and services (fixed-route bus service, ADA [Americans with Disabilities Act] paratransit service, and Metro Rides,) and how to utilize these services
• Enter pertinent information into a database for complaints, commendations, and inquiries received from various sources
• Intake, catalogue, and dispose of lost and found items
• Process, track and report individual and bulk bus pass sales orders with accuracy
• Report issues to appropriate departments
• Review, research, and summarize a variety of fiscal, statistical, operational, and other information/data
• Prepare various reports, memoranda, and correspondence
• Coordinate with external contractors, such as dispatchers and supervisors, to address operational issues, with supervision
• Review audiovisual files from incidents to investigate complaints and issues
• Demonstrate courtesy, professionalism, and promptness in interacting with the public
• Provide backup support to other transit functions such as the cash room operation
• Other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate: 
Knowledge of:

• Modern office technology
• Proper English usage, spelling, punctuation, and grammar
• Pertinent federal, state, and local laws, codes, and regulations
• Cash handling procedures

Ability to:

• Use effective, clear, concise communication and interpersonal skills to interact with contractors and the public, ensuring clear exchange of information
• Establish and maintain effective working relationships with employees, and receive guidance from supervisors on work tasks
• Demonstrate proficiency with Microsoft Office Suite (especially Outlook, Word and Excel)
• Demonstrate attention to detail and excellent organizational and customer service skills
• Demonstrate experience with in-bound call-taking

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• One year of full-time, professional clerical, administrative, or customer service experience in a related field

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants. 

• Experience with customer relationship management (CRM) systems
• Experience working in a professional government or public sector setting
• Knowledge of transit systems

Physical Demands: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree.

Machines, Tools, Equipment, and Work Aids: Computer, printer, copier, telephone, and standard office equipment.