Operations Manager

JOB CODE
PHL5132
Operations Manager, Supply Chain
MANAGEMENT LEVEL
7 Manager
DISCIPLINE
Supply Chain Operations
REPORTS TO
Operations Director
FSLA CLASSIFICATION
Exempt
The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

Position Overview
JOB CODE
PHL5132
Operations Manager, Supply Chain
MANAGEMENT LEVEL
7 Manager
DISCIPLINE
Supply Chain Operations
REPORTS TO
Operations Director
FSLA CLASSIFICATION
Exempt
The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

Essential Job Skills/Duties
• Plans, organizes, and manages manufacturing processes to meet production targets.
• Monitors workflow and adjusts schedules as needed to ensure timely delivery.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Utilize lean manufacturing and Six Sigma principles where applicable.
• Ensure products meet quality standards and regulatory requirements.
• Collaborate with the Quality team to implement corrective actions when needed.
• Supervise and mentor production supervisors and staff.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Oversee inventory levels, raw material usage, and equipment maintenance.
• Coordinate with OQES to ensure smooth operations.
• Prepare and present operational reports to senior management.
• Analyze production data to identify trends and areas for improvement.
• Enforce safety protocols and ensure compliance with local and international regulations.
• Conduct regular safety audits and training sessions.
• Lead daily warehouse and logistics operations.
• Own service, cost, and quality KPIs.
• Optimize inventory accuracy and replenishment.
• Drive continuous improvement initiatives.
• Coordinate cross-functional supply planning.
• Resolve escalations and operational bottlenecks.

Required Technical Skills
• ERP and WMS proficiency.
• Advanced Excel and data analysis.
• Inventory control methodologies.
• Lean and process mapping.
• Capacity and demand planning.
• Carrier and 3PL management.

Required Soft/Leadership Skills
• Clear, concise communication.
• Decision making under pressure.
• Coaching and team development.
• Stakeholder alignment and influence.
• Change management execution.

Required Education & Experience
• Bachelor's in supply chain Business or Engineering Course or related field.
• 10 years operations management experience.
• Track record improving KPIs.
• Experience leading cross-functional teams.

Preferred Education & Experience
• Master's in operations or business.
• High-volume omnichannel experience.
• Start-up or scale-up environment success.

Required Licenses/Certifications
• Lean Six Sigma Green Belt.
• Forklift safety certification.
• OSHA safety training completion.

Preferred Licenses/Certifications
• Problem solving skills (FMEA, MSA, SPC, DOE), Six Sigma Green Belt certified
• APICS CPIM or CSCP.
• PMP certification.

Supervisory Responsibilities
• Directly supervises Operations Supervisors.
• Manages vendor and 3PL performance.

Travel Requirements
• Travels: Supplier, 3PL, and site visits.
• % of Time: Up to 20%.
• Overnight Travel: Occasional.

Physical Demands & Working Conditions
• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to
• Pushing/Pulling/Reaching: Occasionally
• Climb: Occasionally
• Kneel: Occasionally
• Grab: Frequently
• Bend: Frequently
• Lift/Carry Over: Up to 40 lbs
• Wet or Humid Conditions: Occasionally
• Moving Mechanical Parts: Frequently
• Heavy Machinery: Occasionally
• High Places: Rarely
• Fumes or Airborne Particles: Occasionally
• Toxic or Caustic Chemicals: Rarely
• Outdoor Frequency: Occasionally
• Electricity: Rarely
• Explosives: Never
• Radiation: Never
• Loud Noise: Occasionally
• Other Environmental: Temperature fluctuations in warehouse