Application Specialist

As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.

We’re looking for an Application Specialist to join us in Istanbul, Türkiye, with frequent travel to customer sites.

ZEISS Medical Technology provides innovative solutions for diagnosis, treatment, anterior segment surgery and posterior segment surgery. Our advanced technologies support healthcare professionals in delivering effective clinical outcomes while improving workflows and patient care.

Your Role

As an Application Specialist, you will be responsible for supporting the clinical application, user training and field implementation processes of ZEISS products. You will work closely with healthcare professionals, customers, distributors and internal teams to ensure the correct, safe and effective use of our solutions while contributing to customer satisfaction and commercial success.

The role of Application Specialist will involve:

• Supporting the clinical application processes of new and existing products and carrying out training, demonstrations and field applications during product launches.
• Planning and delivering theoretical and practical training programs for doctors, nurses, technicians and other healthcare professionals.
• Supporting the correct, safe and effective use of diagnostic, treatment and surgical systems.
• Coordinating demonstrations, workshops and clinical application activities in collaboration with relevant internal teams.
• Providing clinical and technical application support during congresses, workshops, demonstrations and other customer events.
• Maintaining application-focused communication with healthcare professionals and key users and collecting clinical feedback.
• Gathering and analysing customer, user and clinical workflow feedback and sharing relevant insights with the responsible teams and managers.
• Supporting the preparation and updating of training materials, technical documentation and product-related content.
• Following up with customers after training activities and supporting the sustainable and effective use of ZEISS products.
• Supporting the resolution of customer complaints from clinical and technical perspectives and communicating feedback to the relevant teams.
• Providing product, technical and strategic support to Sales teams.
• Working closely with Sales, Marketing, Regulatory Affairs, Quality, Supply Chain, R&D and Finance teams.
• Providing product and application support to distributors and business partners.
• Monitoring and reporting product and application performance regularly.
• Implementing approved clinical application standards in the field and monitoring compliance with these standards.

Job Requirements

Your Experience

• Bachelor’s or master’s degree in Biomedical Engineering or a related technical engineering discipline.
• At least four years of experience in the medical device industry.
• Preferably experienced in clinical applications or field activities within refractive surgery.
• Technical and clinical knowledge of surgical technologies and medical products.
• Good understanding of clinical environments and the working dynamics of healthcare professionals.
• Strong training, presentation and technical communication skills, with the ability to explain complex information clearly.
• Strong project management, planning and organisational skills.
• Experience in data analysis and reporting.
• Proficiency in Microsoft Office applications, including Outlook, PowerPoint, Excel and Word.
• Good command of written and spoken English.
• Strong communication, negotiation, persuasion and stakeholder management skills.
• Proactive, result-oriented and responsible working approach.
• Ability to work collaboratively within cross-functional teams.
• Valid Class B driving licence and active driving experience.
• Willingness and ability to travel frequently.
• For male candidates, completion of military service or no military obligation is required.

It would be desirable if you had:

• Previous experience in refractive surgery, clinical applications or field-based medical technology roles.
• Knowledge of product management, marketing and portfolio management.
• Knowledge of financial analysis, ROI calculations and budget management.
• Experience working with distributors, key opinion leaders and key users.
• Knowledge of CAD/CAM or similar technical software.
• Relevant Sales Support or Clinical Support Specialist certification, depending on the business group.

Your Benefits

If you join ZEISS, you will have access to a range of benefits, including:

• Working with advanced medical technologies in a quality- and innovation-driven environment.
• Collaboration with healthcare professionals, cross-functional teams and international stakeholders.
• Opportunities to develop your clinical, technical and customer-facing expertise.
• Performance-based career development opportunities and the possibility of exploring different functions within the organisation.

Role Details

Location: Istanbul, Türkiye
Working conditions: Field-based role with frequent travel to customer sites across Türkiye.
 

Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.