Employee Benefits Account Manager

Employee Benefits Client Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Client Manager to join a growing team. With over 104 years of history, privately held, family-run organization that values collaboration, professional growth, and a supportive work environment. This role offers the opportunity to work with a middle-market book of business, providing exceptional service to the clients while contributing to the success of a rapidly expanding company. The position is hybrid after six months for employees in good standing, with three days onsite and two days remote.

Compensation Package

• Salary Range: $65,000 - $85,000 (up to $110,000 for highly qualified candidates)
• Bonus: Company-wide bonus based on top-line performance ($500-$1,500), with additional earning potential for professional designations (e.g., CEBS, REBCS)
• Professional Development: Cost of certifications and continuing education fully covered
• Benefits: Comprehensive benefits package available upon request

Responsibilities

• Serve as the primary point of contact for client questions, claims support, and compliance documentation
• Manage client engagement, renewals, and plan design for a middle-market book of business
• Collaborate with a team of 11 colleagues on the benefits team to ensure client satisfaction
• Utilize the Applied Epic agency management system and other tools such as Employee Navigator, Paylocity, and Paychex
• Maintain strong relationships with top carriers and ensure seamless service delivery
• Support the growth and retention of accounts, averaging 100 lives per account

Qualifications/Requirements

• Proven experience in employee benefits management, with a focus on middle-market accounts
• Familiarity with agency management systems such as Applied Epic; experience with Employee Navigator is a plus
• Strong knowledge of benefits compliance and plan design
• Excellent communication and client relationship management skills
• Ability to work collaboratively in a team-oriented environment
• Commitment to professional growth, including obtaining relevant designations (e.g., CEBS, REBCS)

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