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Job Description Summary

To effectively and efficiently manage and direct clinic personnel functions working closely with the Director or Administrator and the medical Provider(s) to ensure that the clinic is adhering to the standardized hospital policies and to assure financial accountability through balance productivity and cost containment. This position directly oversees and supervises all non-clinical staff in the clinic and provides administrative supervision of the clinical staff.

Job Description

Essential Functions

• Manages all team members (within scope); oversees the daily operations of the clinic; hires, trains, problem-solves, scheduling, and assigning work.
• Performs time keeping for payroll, and attendance.
• Manage promotions, transfers, demotions, disciplinary actions and terminations.
• Assists the Director with strategic planning and budgeting.
• Monitors and coaches staff (within scope) to achieve positive patient care outcomes.
• Audits clinic documentation and ensures accuracy and data integrity.
• Responsible for covering clerical positions and supporting patient throughput during times of need. (within scope)
• Orients, trains and assists in the annual performance evaluation of section personnel according to guidelines established by Management and Human Resources.
• Gather and report data for routine quality initiatives.
• Plan and prepare for staff and provider meetings
• Assists with primary source verification of clinical staff;
• Oversees the inventory system to ensure appropriate and adequate supply levels to meet department requirements; submits supply requests in accordance with section budget requirements and purchasing requirements.
• Maintains strict staff and patient confidentiality as mandated by state, local and federal guidelines (HIPPA).
• Assists with staff adjustments in the time recording system, to include vacation requests and leave requests.
• Assists Director with all SEH compliance requirements such as vaccination, CBL’s, and Surveys.
• Keeps Director continuously updated of quality improvement, project status, barriers and outcomes.
• Maintain a service excellence culture with high expectations established to gain patient loyalty. 
• Makes decisions that reflect both knowledge of facts and sound judgment according to established organizational standards. 
• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

Supervised Positions

• Clerical Staff
• May include clinical staff
  • Clinical supervision is administrative or as allowed by scope

Qualifications

Minimum Education Required

• High school diploma or equivalent

Minimum Education Preferred

• Bachelor’s degree

Minimum Experience Required

• One (1) year of supervisory experience in practice management
• OR, demonstrated ability of complex problem solving, critical thinking, analytical reasoning, and strong decision making that reflect both knowledge of facts and sound judgment according to established standards.

Minimum Experience Preferred

• Three (3) years’ experience, previous practice management experience.

Required Knowledge/ Skills/ Abilities

• Personal management skills
• Working knowledge of medical terminology, ICD-10-CM, and HCPCS coding
• Knowledge of the features and functions of billing office computer system
• Experience in accounts receivable management
• Ability to communicate effectively in English, both verbally and in writing
• Ability to communicate effectively in emergency situations
• Ability to establish and maintain effective working relationships with office staff, clinic staff and hospital staff
• Working knowledge of Clinicians or experience with clinical and clerical personnel
• Demonstrates knowledge of patient rights and responsibilities as applicable to the health care environment
• Leadership ability in operational setting
• Excellent verbal and written communication skills
• Strong decision making and problem-solving skills
• Ability to establish and maintain effective working relationships with clinic staff, interdepartmental staff and physicians
• Strong technical/computer skills
• Demonstrates appropriate delegation and coordination of tasks and duties in the operations of physician clinic, using appropriate organizational/priority setting skills
• Recognizes and employs team efforts to achieve departmental/organizational goals. 
• Encourages and promotes positive behaviors in coworkers. 
• Demonstrates ability to work with patients, families, visitors, and co-workers regardless of race, gender, disease process, lifestyle, religious or cultural beliefs 
• Respect and caring demonstrated in words, action, and body language to all patients and clinic staff. 
• Accepts accountability for his/her own work and team outcomes when appropriate.
• Demonstrates responsibility for educational requirements as evidenced by reading all assigned related references, and attending all required educational meetings, or webinars, and completing annual Symplr requirements.
• Demonstrates commitment to organizations five (5) priorities
  • Employee Engagement
  • Patient Satisfaction
  • Quality
  • Physician Friendly
  • Financial Strength
• Person in this position is required to understand, agree upon and follow our Six Ground Rules:
  • No excuses.
  • We are a team.
  • Bring up your ideas.
  • Poor performance will be addressed.
  • ‘That’s not my job’ is not acceptable
  • Manage Up.

Shift

Day

Shift Details

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.