Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

Guest Experience Manager

About Four Seasons Hotels and Resorts:

Four Seasons’ legacy has been built through the care, skill, and passion of our people, who have been creating exceptional moments with genuine heart since 1961.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are proud of the incredible achievements of our people. As leaders in luxury hospitality, we continuously elevate the industry through a team united in care and excellence, where all employees celebrate each other’s unique talents and contributions.

Our history is iconic, our values strong, and our people and culture lead the way. We have an exceptionally strong foundation, and our future is even brighter.       

Key Responsibilities:

Guest Experience

• Review all future VIP arrivals daily; personally assist in planning and preparing their stays.

• Conduct seamless pre-arrival coordination including communication, room allocation, itinerary

planning and personalized amenities.

• Meet and greet VIPs upon arrival and departure, engaging throughout their stay to ensure

expectations are exceeded.

• Oversee daily VIP room inspections to confirm amenities, welcome cards and special

touches.

• Ensure guest profiles are accurate and maintained in Golden, KEY, and related systems for

recognition and personalization.

• Maximize upsell opportunities, offering curated experiences and activity bookings.

• Represent Guest Experience & Concierge in meetings, reporting updates and driving

standards compliance.

• Support Concierge operations during peak times and ensure all written and verbal

communication meets Four Seasons standards.

Recreation & Kids Club

• Oversee Recreation and Kids Club operations, ensuring engaging, safe, and memorable

guest programs.

• Ensure seasonal and cultural event calendars (Ramadan, Creole fesstival, festive events, etc.)

are developed, communicated, and executed across the hotel.

• Continuously enhance programming, including kids’ activities, fitness and wellness sessions,

and family-friendly experiences.

• Maintain staffing, scheduling, and training standards for Recreation and Kids Club, ensuring

alignment with guest needs and brand standards.

• Partner with Food & Beverage and Spa to integrate recreation and family activities into guest

itineraries.

Leadership & Team Management

• Lead, mentor, and develop Guest Experience, Concierge, Recreation, and Kids Club teams,

fostering a culture of warmth, care, and excellence.

• Organize departmental meetings, control scheduling and labor planning, and oversee

performance feedback and coaching.

• Encourage cross-training and career development opportunities within the team.

• Ensure adherence to company philosophy, policies, and Four Seasons standards, promoting

harmony between departments.

• Represent the Director of Rooms in their absence.

Guest Relations & Operations

• Act as the main point of contact for prominent families, elite guests, suite buyers, long-stay

guests, and specific VIPs (e.g., HRG 222 guests).

• Resolve guest concerns with urgency and discretion, ensuring issues are addressed within 24

hours.

• Support the Front Office and operational teams during crunch times (check-in/out, concierge

desk, lobby hosting).

• Activate guest recognition programs beyond VIPs, ensuring lobby presence and visibility.

• Collaborate closely with Reservations, Digital Concierge, Front Office, Housekeeping, and

F&B outlets to ensure seamless execution of guest preferences and requests.

Core Competencies:

• Guest-Centric Mindset: Naturally seeks opportunities to elevate guest experiences.

• Leadership & Collaboration: Inspires and develops a multi-departmental team.

• Operational Excellence: Ensures smooth daily operations while driving innovation in guest

engagement.

• Cultural Awareness: Recognizes and celebrates guest milestones and cultural traditions.

• Business Acumen: Supports revenue generation through upsells, activities, and experiences.

Qualifications & Experience:

• Minimum 2 years of management experience in luxury hospitality, preferably within Rooms,

Guest Experience, or Recreation.

• Proven ability to lead diverse teams with a focus on coaching, development, and

engagement.

• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in

a fast-paced environment.

• Strong interpersonal and communication skills, with fluency in English; additional languages

are an advantage.

• High degree of patience, discretion, and problem-solving abilities.

• Flexibility to work early mornings, late evenings, weekends, and holidays.

• Strong knowledge of local area attractions, cultural events, and lifestyle offerings.

What we offer 
•    Competitive Salary and a comprehensive benefits package 
•    Excellent Training and Development opportunities 
•    Complimentary Accommodation at other Four Seasons Hotels and Resort 
•    Complimentary Employee Uniforms and transportation
•    Complimentary Employee Meals  

Schedule & Hours 

•    Full time – 6 days a week of which you will be expected to work early mornings, days, evenings,      overnight, public holidays or weekends

•    The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on operational need. 

Be part of a cohesive team with opportunities to build a successful career with global potential. 

Learn more about what it is like to work at Four Seasons – visit us:  

Four Seasons Careers - Four Seasons Seychelles & Four Seasons Seychelles at Desroches Vacancies

Linked -  https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook – https://www.facebook.com/FourSeasonsJobs

Twitter - https://twitter.com/FourSeasonsJobs  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities are encouraged to apply.