Analyst, People Services

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The HR Shared Services Representative is a crucial member of the Human Resources team, focused on delivering high-quality HR services to employees across the organization.

Responsibilities:

• Serve as a primary contact for employee inquiries, providing timely and accurate responses to questions regarding HR policies, procedures, and benefits.
• Process a variety of HR transactions with precision, including but not limited to onboarding, status changes, and offboarding activities.
• Maintain and update employee records in the HR database, ensuring data integrity and compliance with privacy standards.
• Assist in the administration of employee benefits programs, helping employees understand their options and facilitating the enrollment process.
• Support HR initiatives by preparing necessary documentation, coordinating meetings, and following up on action items.
• Collaborate with HR team members to identify areas for process improvement and contribute to the implementation of solutions.
• Provide reports and analytics to HR management, aiding in the decision-making process and the evaluation of HR services.
High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
• A bachelor’s degree in human resources, business administration, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Practical understanding of HR laws, regulations, and requirements.
• Experience with HRIS system and Microsoft 365.
• Organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills to effectively manage benefits information and educated employees.
• A proactive approach to problem-solving and the ability to work independently.

Preferred Qualifications
• Certified Professional • Human Resource (IPMA•CP): Recognizes proficiency in public sector HR practices.
• Society for Human Resource Management Certified Professional (SHRM•CP): Validates HR competency for early• to midcareer professionals.
• SHRM Senior Certified Professional (SHRM•SCP): Demonstrates mastery of strategic and policymaking aspects of HR management.
• Knowledge of Diversity Equity Inclusion (DEI) and Emotional Intelligence (EI)


Skills:
• Ability to keep track of employee information and maintain organized records.
• Ability to handle sensitive situations and maintain confidentiality.
• Capable of making informed decisions and solving problems creatively.
• Comfortable with multitasking and able to adapt to changing priorities.
• Approachable and empathetic in dealing with employee concerns.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.