Customer Success Specialist

Job Purpose:  

This position will enable the individual to play a key role within the Sales Operations Team.  the incumbent will be the point-of-contact for Direct Sales, Internal Sales, Finance, Compliance, and other cross-functional departments, and serve as an internal business partner to Sales. This position will cover primarily sales Success operations functions to support the regional business, including quotation and sales order processing for products & services

Responsibilities:

• Develop an in-depth knowledge of the Company's core business model and processes, acquire an understanding of IT product attributes and vendor requirements in order to successfully place accurate quotations and sales orders.

• Be knowledgeable on business initiatives, key processes and guidelines, internal resources and vendor requirements in order to assist Sales in accomplishing company goals

• Serve as an important business partner and point-of-contact for the Sales function and coordinate as needed with Direct Sales, Inside Sales, Pre-Sales, Finance, Compliance, Procurement

• Cultivate relationships with sales management teams and delivery partners/suppliers to drive demand for products or services

• Embody a customer success mindset by communicating successfully with partners, suppliers, vendors, to drive customer satisfaction and positive outcomes for Sales overall

• Follow guidelines to ensure that business is conducted with utmost compliance and integrity at all times and that behavior is aligned with the Company's values

• Maintain integrity of information in the Company's systems including up to date and complete information in SAP (data management, etc.) and the Company's Sales Quotation tool.

• End-to-end involvement in the opportunity from quote to cash (support to AM/BDM), and perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers: 

  • Quoting of hardware, software and services including Deal Registration where eligible

  • Process orders received from customer and/or Sales in SAP and the Company's Sales Quotation tool (e.g., Q2O).

  • Review and validate Sales order request details submitted by Sales, ensuring information tallies with necessary supporting documents.

  • Responsible for providing operations-related information and handling operations-related inquiries from vendors and/or customers where applicable, (e.g. ETA, other confirmation, etc.)

  • Be the first level “gate keeper” to ensure full compliance to stated guidelines, per operating manuals and any other required practice

  • Follow through to ensure fast turnaround of Sales order requests to meet business requirement and SLA, including obtaining necessary approvals.

  • Rectify and amend Sales order details in System as may be required from time to time, per guidelines.

  • Follow through with order close-off and Sales order backlogs in the system regularly.

• Process high volume of Sales orders while maintain high levels of accuracy and efficiency.

• Be flexible and available to support business needs at various times.

• Overall, meet and exceed predefined service level agreements (SLA) and individual KPIs.

Knowledge, Skills and Experience:

• Minimum 2-3 years of relevant working experience, ideally in IT multinational environment

• Business-focused with a sales-oriented and customer-success-driven mindset

• Track record of Sales/Procurement Operations, including but not limited to SAP and the Company's Sales Quotation tool (e.g., Q2O)) experience, is an added advantage

• Have good communication skills in English

• Proven ability to work independently and effectively in an office-based environment.

• Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end closing period

• Sensitive to business needs, at the same time ensuring high quality output and full compliance

• Willingness to acquire new skills/ product knowledge

• Team player with good interpersonal skills

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.