Senior Specialist, IT Relationship Management

Overview

The Sr Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese.

Responsibilities

• Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs
• Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction
• Design, configuration and testing SAP Order management, SD, Logistics SAP Modules
• Design, configuration and testing of interfaces to 3rd party systems/Hubs (EDI, IDoc, etc.)
• Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need
• Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation and instruction on SAP products to customers
• Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions
• Carry out complex or novel assignments requiring the development of new or improved procedures
• Develop and evaluate plans and criteria to be carried out by others; provides direction and leadership to prioritize IT projects for CX/Supply Chain
• Considers and seeks detailed knowledge of industry best practices
• Manage or participate in new IT implementations (for example M&As, divestures, new SAP modules or new systems)
• Always assures quality solutions considering integration aspects into other functions like finance, manufacturing, purchasing etc. and intensive plans for positive, negative and regression testing
• Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture)

Qualifications

Education

• BA or BS in Business or IT related field
• SAP Sales, SD, Logistics experience
• AI Technology exposure
• Language requirement: English, Spanish 

 

Experience 

• 7 years SAP related experience in order management, logistics and Sales area
• Business knowledge and process design skills
• Ability to analyze problems and provide clear recommendations
• Strong organizational skills
• Able to collaborate with stakeholders/internal customers as well as external parties
• Excellent communication skills, written and verbal
• Good interpersonal skills
• Able to Multi-task and work under tight deadlines
• Must be an effective problem solver
• Must be willing to travel