Branch Manager

Description

Hours: 8:30 am – 6:30 pm, Monday – Friday, w/ Some Saturdays 

Pay:

Your Purpose Will Be:

The person in this position will manage the production and operations of a Branch. Their daily duties include production, supervision, and leadership of all employees, as well as the daily transactional coaching of those employees, assisting members, and completing the daily tasks of and accomplishing the goals of the Branch. Also, every employee is responsible for fulfilling our Mission Statement: We elevate our members' financial experience through best-in-class Service and Solutions.

What You’ll Do:

• Oversees production of deposits, lending, and new members.
• Ensure an elevated level of member service is achieved and maintained.
• Monitors all branch activities to ensure compliance with established Credit Union policies and procedures.
• Generates external business through relationship building calls and discusses opportunities to improve members’ financial well-being. This also includes weekly visits to local businesses with a goal to build relationships with those businesses.
• Ensures all daily branch operational tasks are completed.
• Responsible for risk management and maintains security within the branch.
• Meet performance standards and goals as set by the credit union. (To be effective, employees must be able to perform each job duty successfully and maintain a Making the Difference Index (MDI) of 90 or higher.)
• Develops and maintains new and existing member relationships.
• Hires, trains, develops, motivates, coaches and disciplines the branch team; administers performance evaluations and recommend appropriate actions.
• Assures employees are knowledgeable in their job, positively engaged with members, and help members feel valued. 
• Coaches and models behaviors to build rapport, identify needs, recommend products, secure relationships, and build total commitment with members. 
• Build a strong and effective team through consistent sales and team meetings along with one-on-one discissions.
• Maintains communications with MAM, prepares and submits reports timely and attends scheduled meetings.
• Seeks tabling and presentation opportunities to spread the word of Credit Union benefits, and to increase new member acquisition.
• Represents the Credit Union in a positive and professional manner while attending all public, community, and tabling events.
• Maintains a contact list of business of high value members assigned to Branch location.
• Supports the Centralized Lending department, by providing the documentation needed for loan applications, and by assisting with the closing of loans.
• Understands the Bank Secrecy Act and how it is applied.

Perks For You:

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 23 PTO days each year.
• 12 paid holidays.
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
• Plus other employee banking perks.

Requirements

Qualifications:

• Two to four years of similar or related experience in a Banking or Credit Union Environment. 
• Minimum of a two-year college degree or completion of a specialized course of study.
• Must be sales and team oriented. 
• Good working knowledge of accounting practices and principles.
• Excellent communication and interpersonal skills. 
• Proficient with standard office business machinery and software. Including working knowledge of Microsoft Word/Excel/Outlook

Work Environment & Physical Requirements:

• Works in office and field environment locations. This includes but is not limited to various outdoor and indoor climates, public venues, and driving conditions.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands and fingers to handle, feel, grasp and reach. A computer, phone -possibly including a smart phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.