Sales Support Associate

Job Responsibility:

• Update daily transaction records.
  • Extract daily transaction data from the Salesforce (Singapore instance SF – pre-dates the International SF instance) for 356 customers (275 in China and 81 in Taiwan)
  • Update the daily transaction file (xls file) and provide it to KAMs and Accounting
  • Monitor sales trends and inform KAMs regarding sales trends (greater than contracted, usage volume trends at dealer level for KAMs to prioritize actions needed)

• Manage customer contract updates using the Salesforce system (Singapore instance)
  • Handle customers/prospects’ inquiries regarding pricing and terms prior to new and renewal contract signing.
  • Upload contracts to Salesforce and set up billing logic for the customer in Salesforce. Salesforce is used to bill customers on a monthly basis using the billing logic entered at this time.

• Maintain and update customer lists (over 350 customers) and oversee issuance of ID credentials for new customers and additional access requests from existing customers for the Qapter system in China.
  • Work with the Customer Support to create new IDs and send them to customers.

• Conduct monthly financial closing including revenue, transaction logs, and invoice reconciliation.
  • Generate transaction report for the month to prepare the revenue report. Any mid-month cancellations, suspensions, adjustments, or special cases are reflected in the report. The final version is cross-checked with the Finance team and submitted for approval.
  • Share the transaction reports to customers via email and verify the numbers prior to Accounting sending invoices (FaPiao – official government mandated paper invoice). Call customers who do not respond to the transaction number confirmation request email.

• Generate customized monthly reports for some importers in China (BMW, Porsche, MB (ZhongSheng)).
  • Reports are created using DAS extract file and sent to customers via email on a monthly basis. Mostly usage analysis report in nature (who is using and how much, who is not using, etc.)
  • Ad-hoc reports are created per customer request – usually drilling down on claims data (labor, paint, parts, etc.)

Experiences & Education

• Bachelor’s degree
• Minimum 3 years of experience in a sales organization, especially in SaaS or PaaS companies.
• Experience in collision claims management in automobile insurance sector is a plus
• Experience in automotive repair sector, especially in Body & Paint repair sector is a plus

Requirement:

• Excellent communication skill in both Chinese and English. No need to be fluent in English but good command of English is required for communication with regional and corporate colleagues (emails and conference calls, etc.)
• Must have an outgoing and positive personality
• Must work well with people and work well in a team
• Patient, dedicated and goal-oriented
• Self-motivated and self-disciplined
• Ability to work in a pressured and fast-moving environment
• Skillful with Computer, Excel, PowerPoint, etc.
• Salesforce experience is a plus