L2 Cloud Operations Engineer

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced Cloud Operations and Cloud Infrastructure professional to join our Cloud Operations team based in Bangalore. In this role, you will be responsible for supporting and evolving cloud platforms that enable the virtualisation of network functions across Vodafone’s core network. The position offers the opportunity to work with multi-vendor cloud technologies, including VMware and Ericsson cloud-native environments, while collaborating with engineering, design and operational teams across multiple markets. The successful candidate will play a key role in ensuring platform stability, security, lifecycle management and operational excellence through effective incident, change and problem management.

## What you’ll do

•Manage and support a mixed cloud environment comprising VMware vSphere, VMware Tanzu, VMware NSX and Ericsson Cloud Native Infrastructure Solution (CNIS).

•Operate and maintain cloud platforms supporting virtualised network functions within Vodafone’s core network.

•Troubleshoot critical incidents and perform incident management, fault resolution and error handling activities.

•Implement security policies and remediate platform vulnerabilities in accordance with industry best practices and organisational standards.

•Coordinate and support change management, fault management and service request processes in partnership with design and delivery teams.

•Assess platform releases, firmware updates and security patches, planning and coordinating upgrades with consideration of cross-market dependencies.

•Support lifecycle management activities for cloud infrastructure platforms across multiple markets.

•Build effective working relationships with stakeholders, vendors, engineering teams and internal customers.

•Organise and prioritise operational activities to meet service commitments and critical deadlines.

•Contribute to platform improvement initiatives, operational resilience and service optimisation programmes.

## Who you are

• Demonstrated expertise in Ericsson Cloud Native Infrastructure Solution (CNIS).
• Strong understanding of cloud platform operations and administration.
• Knowledge of VMware technologies including vSphere, Tanzu and NSX.
• Deep understanding of storage technologies, SAN infrastructure and network architectures.
• Minimum of 2 years’ experience in system administration or cloud administration using Ericsson CNIS.
• Strong analytical and problem-solving capabilities.
• Ability to perform effectively during critical incidents and high-priority operational situations.
• Excellent critical thinking and decision-making skills.
• Strong organisational and time management skills.
• Collaborative team player with the ability to work effectively across geographically distributed teams.
• Strong learning agility and willingness to adopt emerging technologies and methodologies.
• Fluent communication skills in English.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work on large-scale cloud infrastructure supporting critical telecommunications services.
• Exposure to advanced cloud-native technologies and multi-vendor cloud ecosystems.
• Collaboration with cross-functional teams operating across different global markets.
• Involvement in strategic platform evolution, security enhancement and infrastructure modernisation initiatives.
• Experience managing enterprise-grade cloud environments with high availability and operational resilience requirements.
• Opportunity to build expertise in complex network virtualisation environments and cloud operations best practices.

## What skills you will learn

• Advanced cloud operations and lifecycle management practices.
• Multi-vendor cloud platform administration and optimisation techniques.
• Enterprise incident, change and problem management methodologies.
• Security hardening, vulnerability remediation and compliance management for cloud platforms.
• Cross-market stakeholder management and global service delivery collaboration.
• Infrastructure upgrade planning, release management and operational governance.
• Cloud-native infrastructure operations within telecom environments.
• Strategic planning and operational decision-making in large-scale technology environments.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2