Customer Account Representative I

Why This Role Is Critical

As the need for nuclear energy grows, the future couldn’t be brighter. Join our vital mission to create lasting solutions for our planet’s greatest challenges. In this role, you are ready to shape the future of clean energy and make a long-lasting global impact. With us, anticipate engaging and challenging projects that deliver innovative solutions and value-added technologies helping power more than 38 million North American homes.

What You’ll Do Day-To-Day

• Manages customer order processing:  entry, inspection, change processing, calculating, packaging.
• Maintains customer-required websites and customer-specific reporting.  
• Assists the Accounting department with invoicing issues as needed.  
• Assists the Shipping and/or Regulatory Compliance department with coordinating communication with freight forwarders or 3PLs as needed.  
• Manages customer return workflows.  
• Provides assistant to the Industrial Support team per their request.  
• Manages customer quote and other (non-order related) requests.  
• Ensures the account owner is notified of critical projects, issues, changes, etc. pertinent to customer accounts.  
• Assists the account owners with various customer requests as needed.  
• Communicates professionally and timely with internal and external customers and suppliers.  
• Oversees and ensure all assigned non-conformance reports are closed in a timely manner.  
• Ensures work instructions, policies, forms, and other controlled documentation is accurate.

What You'll Bring

• High School diploma or equivalent education
• Minimum of 2 years of related experience
• Knowledge of applications such as CRM, Microsoft Dynamics and Great Plains.  
• Prior customer service experience is needed.  
• Ability to oversee and enhance the end-to-end customer experience, ensuring satisfaction while aligning with organizational goals.  
• Good communication skills to comprehend, follow direction and convey detailed technical data.  
• Ability to develop and maintain good interpersonal relationships; work collaboratively within a team environment.  
• Good problem identification and problem resolution skills.  
• Exhibits questioning attitude and practices self-checking.

Total Rewards Package

• Salary: $19.70-$25.70/hr and may also include annual incentives and performance bonuses. The base salary range is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
• Health & Wellness: Multiple medical plan options, dental & vision coverage, life insurance, long- and short-term disability, and optional supplemental plans (critical illness, accident, hospital indemnity, dependent life).
• Retirement: 401(k) with employer match.
• Paid Time Off: Up to 3 weeks of vacation, 8 sick days, and 13 paid holidays annually.
• Extra Perks: Lifestyle spending account, employer paid mental health support, education reimbursement, professional development opportunities, adoption assistance, parental leave, and employee assistance programs.

About Framatome

Framatome has been shaping the future of nuclear energy in the U.S. for more than 60 years. Framatome Inc. is headquartered in Lynchburg, Virginia, with more than 2,400+ employees across North America supporting nearly every nuclear plant in the nation.

 

From our facilities in Virginia, Washington, North Carolina, Pennsylvania, Massachusetts and beyond, we deliver outage services, advanced nuclear fuel technologies, and next-gen reactor innovations that keep the lights on.

 

At Framatome, you will join a global team committed to creating reliable, carbon-free energy. Here, you can:

• Solve complex nuclear challenges that directly impact the climate.
• Build your career through technical fellowships, leadership roles, and global opportunities.
• Do your best work in a culture that values safety, innovation, and well-being.

 

Framatome is an Equal Opportunity Employer, including Veterans, and Individuals with Disabilities.

 

Offers are contingent on background check and drug screen (where applicable). Positions may involve access to information subject to U.S. export control regulations; applicants must meet eligibility requirements (see DOE 810 Appendix A).