Senior Client Advisor

Company:

Marsh Commercial

Description:

We are seeking a talented individual to join our Marsh Commercial team, based in Leeds. This is a hybrid role that has a requirement of working at least 3 days a week in the office.

The role: Senior Client Advisor

This position would suit an experienced Account Handler/Manager having worked in a similar role previously supporting UK & Multinational Accounts.

You will be responsible for supporting the Client Executives in maintaining their large book of business and handling the day-to-day activities including renewals, mid-term adjustments, handling any client queries as well as cross selling or up selling additional solutions where possible.

We will rely on you to:

• Work with Client Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.

• Partner with Client Executives to help them achieve sales goals

• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

• Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts

• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.

• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.

• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.

• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What you need to have:

• Extensive experience of Account Handling with large UK and Multinational Accounts.

• Excellent interpersonal skills with previous client facing experience preferred.

• Ability to remain calm under pressure and be able to work flexibly when required.

• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.

• Awareness of Clients’ business, their business issues, insurance programmes and service plans.

• Strong numeracy and attention to detail skills.

• Fully Competent in Microsoft Office Products.

What makes you stand out:

• Resilient with previous client facing experience 

• Ambitious nature and a keen contributor within a team environment

• Articulate with strong client facing and stakeholder management abilities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.