- Location
- Gurugram, Haryana · Bangalore · Hyderabad
- Workplace
- Hybrid
- Type
- Full-time
- Department
- ( Shared Services )
- Experience
- 5+ years
- Source
- Lever
Description
As AHEAD Consulting & Services (ACS) continues to strengthen the client experience, the Customer Assurance Program (Client360) enables consistent delivery governance by translating EWA, CSAT, survey, and project health data into decisions that improve delivery quality and ensure we are delivering the best client experience.
The Senior (Sr.) Analyst role blends analysis with operational execution—owning recurring reporting, EWA updates and management, survey follow-up, CSAT follow-up, and action tracking—while enabling (not owning) delivery teams’ remediation work. The role applies structured problem solving and critical thinking to dig into project health data, identify discrepancies across EWA, CSAT surveys, and project health flags, and translate ambiguous delivery issues into clear problem statements, root-cause analysis, and scalable process improvements. The Sr. Analyst partners with PMO, Quality, Practices, Services Operations, and Shared Services to surface insights and risks, elevate concerns through reporting, support newsletter content, and improve compliance and data hygiene across assurance processes.
This role is based in India and works closely with US-based stakeholders; reliable overlap with US time zones is required.