Bilingual Front Desk Receptionist / Office Assistant (Medical Office)

We offer a comprehensive benefits package to include: Health, Dental, and Vision Insurance, Short and Long-Term Disability Insurance, Life Insurance, 6 Paid Annual Holidays,1 Floating Holiday, and Personal Time Off (PTO), which cover Personal, Vacation, and Sick days.

Position Summary:

We are looking for a responsible Administrative Assistant to perform various administrative and clerical tasks. Duties of the Administrative Assistant include:

• Providing support to our managers and employees.
• Assisting in daily office needs.
• Managing our company’s general administrative activities.

Knowledge/Skills/Qualifications:

• High school education or equivalent required.
• An equivalent combination of education and experience related to the Mental Health Industry is preferred.
• Organized, detail-oriented, and able to manage competing priorities.
• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
• Ability to relate with people of diverse backgrounds and provide excellent customer service and solutions to problems.
• Knowledge of medical insurance terminology, medical benefits, and billing process.
• Experience with online benefit verification, working with insurance companies, and extensive knowledge of different types of coverage and policies.
• Maintain accurate patient insurance records.
• Good judgment and must have excellent multitasking skills.
• Resourcefulness in problem-solving.
• Ability to work independently, give attention to detail, prioritize, and perform several tasks together without losing concentration.
• Effective in communicating clearly in writing and in speaking without being misunderstood.
• 1-3 years of experience in a similar setting is preferred
• TEAM PLAYER and willing to diversify job duties.

Duties and Responsibilities include but are not limited to:

• Performs day-to-day general office duties including but not limited to word processing, copying, filing, faxing, answering phones, and data entry.
• Scheduling appointments carefully screen patients for the new address, update registration, and inform the patient of adequate information that must be presented at the visit.
• Assist on Doctor Day to manage the flow of patients efficiently.
• Verifies patient benefit eligibility and coverage and document in the Insurance carrier’s system.
• Obtains authorization/referral for office visits/procedures.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness.
• Ensure complete and accurate data, including patient demographics and current insurance information, and update patient benefit information in the EHR system.
• Receive and distribute incoming and outgoing mail and deliveries.
• Submitting medical authorizations
• Maintained an adequate amount of office supplies and place orders in a timely manner.
• Responsible for client charts and maintenance of chart room.
• Performs other duties as assigned by Office Manager.

The above statements reflect the general duties considered to describe the principal functions of the position identified. They shall not be regarded as a detailed description of all the work requirements that may be inherent in the position.

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Credit union membership
• Dental Insurance
• Employee assistance program
• Employee discount
• Financial planning services
• Health insurance
• Health savings account
• Life insurance
• Loan repayment program
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Houston, TX: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)