Access Management Specialist - FT

Time Type:

Full time

Hours per Pay Period:

80

Shift:

Day Shift 8-80

Minimum:

$28.75 USD

Maximum:

$42.67 USD(This represents the rate for an individual with significant experience in this job)

Department:

Computer Operations

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

Access Management Specialist

Serves as a crucial primary resource for access management processes in controlling access to resources, data, systems, and applications, ensuring only authorized users have access. This includes collecting and reviewing, processing, and filing all required forms for remote external users. Analyzes access needs and sets up appropriate user access to computer systems, networks, and applications. Provides technical support and assistance to all hospital staff, for internal and external users ensuring smooth operation of IT systems, and other computer operations jobs and resolving issues efficiently.

EXPECTATION FOR ALL EMPLOYEES

Support the organization's mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.

POSITION SUMMARY

Serves as a crucial primary resource for access management processes in controlling access to resources, data, systems, and applications, ensuring only authorized users have access. This includes collecting and reviewing, processing, and filing all required forms for remote external users. Analyzes access needs and sets up appropriate user access to computer systems, networks, and applications.  Provides technical support and assistance to all hospital staff, for internal and external users ensuring smooth operation of IT systems, and other computer operations jobs and resolving issues efficiently.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Create new user accounts and reactivate & modify existing accounts and applications access for user transfers, changes, admin leave, and termination events for all BAH Employees, Contingent Workers, Providers, Remote External/Internal Users, and Students
• Coordinates changes to accounts and ensuring there is the appropriate approval for all requests prior to processing the requests
• Utilizes security & distribution group membership through Active Directory
• Performs access reviews & audits, as directed
• Creates and organizes secure delivery of login credentials in coordination with Helpdesk
• Work jointly with HR team for all new user and user transfers, job addition/removal, name changes and termination events
• Works with SCHS security team when appropriate for Epic access changes, problem solving when needed for user change events
• Collaborates with Education department and outside educational institutions for student access
• Assists Epic training team investigating and resolving Epic access issues
• Works with Medical Staff and HIM for Provider access, including answering questions, processing requests, and resolving issues
• Works with Department Directors and Managers to obtain and document systems/application access requirements per assigned roles for access determination, investigation & modification 
• Creates and/or reviews data access, research service requests/issues and resolves where applicable
• Creates training materials and presentations to explain access processes and procedures to other departments, users, and leadership
• Development of road maps, process outline, and strategy relating to access setup/modification procedures and executes on that strategy
• Acts as a resource and provide training to other team members on access setup and resolving access issues
• Provides first line response for users requiring assistance with IS equipment and systems and assists users with troubleshooting
• Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
• Inputs, assigns, and tracks work orders and support tickets
• Monitors various systems as necessary to check printers, to verify interface connectivity, and to check for miscellaneous errors and problems
• Maintains knowledge of daily Helpdesk monitoring of incoming voicemail and email
• Runs/delivers/routes reports to proper destinations
• Completes daily responsibilities and issue logs
• Communicates to co-workers any pertinent issues and/or problems occurring during the shift
• Performs all the applicable shift duties, system maintenance tasks, and other data processing jobs required, such as: cleaning up outdated files, running system backups, running day-end processing, running payroll, running necessary system jobs and system reboots
• Maintains up-to-date knowledge of operating procedures and standards
• Serves as a reliable primary resource for troubleshooting various complex user issues, IS supported systems and hardware
• Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
• Trains other Operations staff or end users as needed
• Multitasks between regular duties and specially assigned additional projects
• Tracks and informs management of recurring problems
• Coordinates activities with Operations, Networking, Epic Training and Programming to ensure good customer service
• Works closely with Networking and Programming to help resolve more complex issues and incorporates resulting knowledge into documentation for the knowledge base
• Assists as needed with other additional responsibilities which may include, but are not limited to, submitting/processing HP printer maintenance requests, cleaning tape drives, ordering supplies, maintaining department and support telephone numbers
• Maintains the knowledge needed for filling in for other Operations staff’s primary shifts and duties
• Assists in designing and maintaining departmental operational procedures • Other duties as assigned

SKILLS AND ABILITIES

• Maintains regular, consistent, and punctual attendance at the assigned job location
• Displays excellent customer service and organizational skills
• Demonstrates the ability to follow documentation and instructions
• Exhibits the ability to deal effectively interdepartmentally & with the public
• Displays an intermediate knowledge of all computers, peripheral equipment, and various software programs applicable to the position
• Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
• Demonstrates ability to manage user accounts, access permissions, and access requests in accordance with all policies and procedures.
• Ability to perform in high pressure situations
• Quickly and accurately resolve issues
• Displays intermediate abilities in researching, tracking, testing, and resolving issues
• Working knowledge and experience with Microsoft Active Directory
• Ability to prioritize, think critically and multitask
• Exhibits critical thinking and problem-solving skills, including defining severity of issues and demonstrating appropriate escalation for resolution
• Displays the ability to learn on the job and retain that knowledge
• Demonstrates strong documentation skills

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• Associates Degree or equivalent experience

EXPERIENCE

• Minimum of one (1) year in Operator II position with progressively responsible experience with the Bay Area Hospital’s IS systems. Related education/experience may be substituted at the discretion of the department leadership
• IBM iSeries experience preferred

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS

• Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
• May be required to lift up to 75 pounds
• Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
• Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
• Needs adequate color vision. Must wear protective clothing as required.
• May be required to travel to various locations
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

EXPECTATION FOR ALL EMPLOYEES

Support the organization's mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.

POSITION SUMMARY

Serves as a crucial primary resource for access management processes in controlling access to resources, data, systems, and applications, ensuring only authorized users have access. This includes collecting and reviewing, processing, and filing all required forms for remote external users. Analyzes access needs and sets up appropriate user access to computer systems, networks, and applications.  Provides technical support and assistance to all hospital staff, for internal and external users ensuring smooth operation of IT systems, and other computer operations jobs and resolving issues efficiently.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Create new user accounts and reactivate & modify existing accounts and applications access for user transfers, changes, admin leave, and termination events for all BAH Employees, Contingent Workers, Providers, Remote External/Internal Users, and Students
• Coordinates changes to accounts and ensuring there is the appropriate approval for all requests prior to processing the requests
• Utilizes security & distribution group membership through Active Directory
• Performs access reviews & audits, as directed
• Creates and organizes secure delivery of login credentials in coordination with Helpdesk
• Work jointly with HR team for all new user and user transfers, job addition/removal, name changes and termination events
• Works with SCHS security team when appropriate for Epic access changes, problem solving when needed for user change events
• Collaborates with Education department and outside educational institutions for student access
• Assists Epic training team investigating and resolving Epic access issues
• Works with Medical Staff and HIM for Provider access, including answering questions, processing requests, and resolving issues
• Works with Department Directors and Managers to obtain and document systems/application access requirements per assigned roles for access determination, investigation & modification 
• Creates and/or reviews data access, research service requests/issues and resolves where applicable
• Creates training materials and presentations to explain access processes and procedures to other departments, users, and leadership
• Development of road maps, process outline, and strategy relating to access setup/modification procedures and executes on that strategy
• Acts as a resource and provide training to other team members on access setup and resolving access issues
• Provides first line response for users requiring assistance with IS equipment and systems and assists users with troubleshooting
• Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
• Inputs, assigns, and tracks work orders and support tickets
• Monitors various systems as necessary to check printers, to verify interface connectivity, and to check for miscellaneous errors and problems
• Maintains knowledge of daily Helpdesk monitoring of incoming voicemail and email
• Runs/delivers/routes reports to proper destinations
• Completes daily responsibilities and issue logs
• Communicates to co-workers any pertinent issues and/or problems occurring during the shift
• Performs all the applicable shift duties, system maintenance tasks, and other data processing jobs required, such as: cleaning up outdated files, running system backups, running day-end processing, running payroll, running necessary system jobs and system reboots
• Maintains up-to-date knowledge of operating procedures and standards
• Serves as a reliable primary resource for troubleshooting various complex user issues, IS supported systems and hardware
• Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
• Trains other Operations staff or end users as needed
• Multitasks between regular duties and specially assigned additional projects
• Tracks and informs management of recurring problems
• Coordinates activities with Operations, Networking, Epic Training and Programming to ensure good customer service
• Works closely with Networking and Programming to help resolve more complex issues and incorporates resulting knowledge into documentation for the knowledge base
• Assists as needed with other additional responsibilities which may include, but are not limited to, submitting/processing HP printer maintenance requests, cleaning tape drives, ordering supplies, maintaining department and support telephone numbers
• Maintains the knowledge needed for filling in for other Operations staff’s primary shifts and duties
• Assists in designing and maintaining departmental operational procedures • Other duties as assigned

SKILLS AND ABILITIES

• Maintains regular, consistent, and punctual attendance at the assigned job location
• Displays excellent customer service and organizational skills
• Demonstrates the ability to follow documentation and instructions
• Exhibits the ability to deal effectively interdepartmentally & with the public
• Displays an intermediate knowledge of all computers, peripheral equipment, and various software programs applicable to the position
• Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
• Demonstrates ability to manage user accounts, access permissions, and access requests in accordance with all policies and procedures.
• Ability to perform in high pressure situations
• Quickly and accurately resolve issues
• Displays intermediate abilities in researching, tracking, testing, and resolving issues
• Working knowledge and experience with Microsoft Active Directory
• Ability to prioritize, think critically and multitask
• Exhibits critical thinking and problem-solving skills, including defining severity of issues and demonstrating appropriate escalation for resolution
• Displays the ability to learn on the job and retain that knowledge
• Demonstrates strong documentation skills

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• Associates Degree or equivalent experience

EXPERIENCE

• Minimum of one (1) year in Operator II position with progressively responsible experience with the Bay Area Hospital’s IS systems. Related education/experience may be substituted at the discretion of the department leadership
• IBM iSeries experience preferred

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS

• Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
• May be required to lift up to 75 pounds
• Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
• Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
• Needs adequate color vision. Must wear protective clothing as required.
• May be required to travel to various locations
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

Compensation Grade:

UFCW

Compensation Grade Profile:

U068

Bay Area Hospital is an Equal Opportunity Employer.

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