- Location
- Chicago, IL
- Workplace
- Onsite
- Type
- Full-time
- Department
- Client Success Chicago
- Experience
- 2+ years
- Source
- Lever
Description
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
While still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management and strive for increasing committed capacity and delivering Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.
Skills
FDACustomer Service
Benefits
Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.Invest in your future with our matching 401(k) program.Build relationships and take part in learning opportunities through our Employee Resource Groups.Enjoy office wide engagement activities, team events, happy hours and more!Leave the suit and tie at home; our dress code is casual.Work in the heart of downtown Chicago, IL!Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.Maximize your wellness with free counseling sessions through our Employee Assistance ProgramTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.Receive 100% paid parental leave when you become a new parent.Get paid to work with your friends through our Referral Program!Get relocation assistance! If you are not local to the area, we offer relocation packages.