Sr Program Officer -CPHC

Overview

About the OrganisationJhpiego is an international, non-profit health organization and an affiliate of Johns Hopkins University, dedicatedto improving the health of women and families in developing countries. For over 50 years, it has focused onproviding high-quality, low-cost health care solutions, training health workers, and strengthening health systems.Jhpiego has been working in India since the 1980s in close partnership with national and state governments. Withdeep technical expertise and strong on-the-ground execution, Jhpiego helps design, test, and scale practicalsolutions and innovations that fit real-world systems across 11 thematic domains (Maternal and Newborn Health,Reproductive Health, Nutrition, Immunization, Comprehensive Primary Health Care, Human Resources for Health,TB and Infectious Diseases, Global Health Security, Women's Cancers, Non-Communicable Diseases, DigitalHealth).About the ProgramJhpiego serves as a technical support partner to the State Health Society, Bihar, helping strengthen theimplementation of Comprehensive Primary Health Care (CPHC) through Ayushman Arogya Mandirs. Its roleincludes building the capacity of Community Health Officers and frontline health workers, supporting qualityassurance systems, strengthening health service delivery, promoting community engagement, and facilitating theexpansion of essential primary healthcare services. Jhpiego also supports the government in developingsustainable health-system processes to improve access, quality, and equity in primary healthcare.About the Position:The Senior Program Officer (SPO) - Comprehensive Primary Health Care (CPHC) will support the implementation,strengthening, and scale-up of CPHC initiatives in Bihar by providing technical and programmatic support to theHealth & Wellness Centre (HWC) Cell, State Health Society Bihar (SHSB). Reporting to the Senior ProgramManager (SPM), the incumbent will work closely with SHSB, district health authorities, Urban Local Bodies (ULBs),and other stakeholders to strengthen service delivery across Ayushman Arogya Mandirs, HWCs, UPHCs, andUHWCs.The role will support effective utilization of the CPHC platform for program monitoring, performance management,and data-driven decision-making. The SPO will also help design and implement Learning Labs across selectedgeographies to test, document, and scale innovative approaches for primary healthcare strengthening. Additionally,the position will support Social and Behaviour Change Communication (SBCC) initiatives to improve communityengagement, service utilization, and health-seeking behaviors.The incumbent will contribute to program planning, implementation, monitoring, capacity building, stakeholdercoordination, documentation, and knowledge management, while supporting innovations and systemstrengtheningefforts.

Responsibilities

Provide technical and programmatic support to the Health & Wellness Centre (HWC) Cell, SHSB forplanning, implementation, monitoring, and scale-up of Comprehensive Primary Health Care (CPHC)interventions.• Support SHSB in strengthening the operational effectiveness of the HWC Cell through processimprovements, innovation, capacity building, and evidence-based program management

Assist in developing state strategies, operational plans, guidelines, and implementation frameworksfor strengthening CPHC services across Bihar.• Support the adoption and effective utilization of the CPHC platform to improve program monitoring,service tracking, performance management, and decision-making at state and district levels.• Work closely with government stakeholders to identify opportunities for leveraging the CPHCplatform for improved service delivery, continuity of care, beneficiary tracking, and health systemperformance.• Facilitate the establishment and implementation of Learning Labs in selected geographies to testinnovative models, generate implementation evidence, and identify scalable solutions forstrengthening primary healthcare systems.• Support documentation, evaluation, and dissemination of innovations, best practices, and lessonslearned emerging from Learning Labs and CPHC implementation.• Coordinate with state and district stakeholders to strengthen implementation of CPHC interventionsacross Ayushman Arogya Mandirs, HWCs, UPHCs, and UHWCs.• Support the introduction and scale-up of innovative approaches, digital solutions, qualityimprovement initiatives, and operational efficiencies to strengthen the existing HWC ecosystem inBihar.• Collaborate with MERL teams to monitor key indicators, conduct performance reviews, analyzetrends, and support data-driven decision-making.• Identify implementation bottlenecks and support SHSB in designing and deploying corrective actionsand adaptive management strategies.• Facilitate capacity-building initiatives, supportive supervision, mentoring, and review mechanisms forgovernment officials and healthcare providers.• Organize technical workshops, review meetings, cross-learning forums, and stakeholder consultationsto strengthen knowledge sharing and program performance.• Support preparation of PIPs, technical proposals, concept notes, policy briefs, presentations, periodicreports, and donor updates.• Document project achievements, case studies, innovations, success stories, and evidence for policyadvocacy and scale-up.• Represent the project in state and district-level technical forums, review meetings, and consultationsas required.• Undertake travel within Bihar to support implementation, monitoring, coordination, and learningactivities.• Perform any other responsibilities assigned by the Senior Program Manager to support projectobjectives.

Preferred Qualifications

aster’s degree in public health, social science, Rural development, MSc Nursing, MD CommunityMedicine with bachelor’s in medical/ nursing/social sciences or any Development related field from Tier 1University / Institute.• Minimum 7 years of relevant experience in public health program implementation, health systemsstrengthening, Comprehensive Primary Health Care (CPHC), Health & Wellness Centres (HWCs),digital health, SBCC, or large-scale government health programs. Experience working withgovernment stakeholders and multidisciplinary teams is preferred.• Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure,multicultural environment• Exceptional interpersonal skills, demonstrated ability to build strong professional relationships with arange of stakeholders in a challenging, multi-cultural environment• Impeccable written and verbal communication competencies, and fluency in English & Hindi• Ability to manage multiple work streams simultaneously, set priorities.• Ability to be effective in high-pressure situations and work in a fast-paced, limited-structure, multiculturalenvironment.

Demonstrated experience in Comprehensive Primary Health Care (CPHC), Health & WellnessCentres (HWCs)/Ayushman Arogya Mandirs, primary healthcare systems strengthening, healthsystems management, digital health, or public health program implementation.• Experience working with State Health Societies, National Health Mission (NHM), HWC Cells, or largescalegovernment health programs will be preferred.• Experience in designing or managing innovation pilots, learning labs, quality improvement initiatives,implementation research, or digital transformation projects in the health sector will be an addedadvantage.• Strong capabilities in and commitment to partnership, co-creation, and respectful engagement with adiverse range of individuals and partners with demonstrated ability to build relationships quickly.• Ability to act as a strategic thought partner to, and build the capacity of, government partners and countryteam members.• Proficient computer skills in Microsoft Office Suite applications, including Word, Excel, PowerPoint,Outlook and data tools like Stata, SPSS, R, Tableau, Power BI, etc.

Skills and Competencies:• Experience in strengthening health systems, implementation programs, and government stakeholderengagement.• Knowledge of urban health, digital health, and CPHC platforms.• Ability to design and scale innovations, Learning Labs, and quality improvement initiatives.• Experience in Social and Behaviour Change Communication (SBCC), community engagement, and demandgeneration.• Strong analytical and problem-solving skills with experience in data-driven decision-making.• Experience in capacity building, training, mentoring, and supportive supervision.• Excellent project management, coordination, and stakeholder management skills.• Strong written and verbal communication, documentation, and presentation skills in English and Hindi.• Proficiency in MS Office (Word, Excel, PowerPoint) and data analytics/visualization tools such as Power BI,Tableau, SPSS, Stata.• Ability to work independently in a fast-paced, multicultural environment and manage multiple prioritieseffectively._________________________________________________________________________________________Jhpiego is an equal opportunity employer and offers highly dynamic and enabling work environment.Jhpiego offers competitive salaries and a comprehensive employee benefits package. Women candidates will bepreferred.