Claims Administrator

JOB ADVERT: CLAIMS ADMINISTRATOR

Position: Claims Coordinator

Industry: Retail

Employment Type: Full-Time

About the Role

We are seeking a highly organised, detail-oriented and customer-focused Claims Coordinator to join our retail team.

The Claims Coordinator will be responsible for coordinating and administering customer. The role requires effective communication with customers and other internal departments to ensure claims are received and processed accurately.

Key Responsibilities

• Compiling upliftment sheet for transporters to collect claims
• Receive, capture and coordinate customer and operational claims.
• Verify supporting documentation and ensure claims meet company requirements.
• Process claims accurately and within agreed turnaround times.
• Follow up on outstanding information and documentation required to finalise claims.
• Liaise with stores, suppliers, logistics, finance and other departments to resolve claims.
• Communicate with customers regarding claim status, requirements and outcomes.
• Maintain accurate and up-to-date claims records and supporting documentation.
• Monitor outstanding claims and proactively follow up to prevent delays.
• Identify recurring claims issues and escalate trends or concerns to the Claims Supervisor.
• Assist with investigating discrepancies, damages, shortages, returns and other retail-related claims.
• Prepare claims reports and provide accurate information for management review.
• Ensure all claims are processed in accordance with company policies, procedures and applicable requirements.
• Maintain confidentiality and exercise sound judgement when handling sensitive customer and business information.
• Contribute to continuous improvement of claims processes and customer service.

Minimum Requirements

• Grade 12 / Senior Secondary Certificate.
• 3–5 years' experience in claims administration, customer service, retail operations, administration or a related environment.
• Experience in a retail or fast-paced customer service environment will be advantageous.
• Strong computer literacy, including Microsoft Office and Excel.
• Excellent administrative and organisational skills.
• Strong written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple claims and priorities simultaneously.
• Strong follow-up, problem-solving and interpersonal skills.

Only short-listed candidates will be contacted

Closing date: 29 October 2026