Solution Sales Consultant - Mossel Bay

Job Title:

Solution Sales consultant

Job Purpose:

The incumbent will be responsible for selling payment solutions, installing and training clients on products and systems, and providing ongoing client service and support. The role combines sales, technical support, client training, relationship management and administration, with a strong focus on increasing client transaction volumes and maintaining long-term client relationships.

Responsibilities:

• Sell payment products and solutions and achieve agreed sales and volume targets
• Conduct professional sales presentations in line with established sales methodologies
• Prospect for new business and develop new client relationships through networking, roadshows, trade shows and industry events
• Conduct client needs assessments to identify opportunities to increase transactional volumes and cross-sell or up-sell additional products
• Install systems and products at client sites in accordance with prescribed procedures
• Provide structured and comprehensive training to clients on products and systems
• Adapt training methods according to individual client needs and ensure clients achieve competency
• Provide ongoing support and service to clients during the initial implementation and onboarding phase
• Visit clients as required and ensure professional, punctual and knowledgeable service
• Resolve client queries and complaints efficiently and escalate issues where necessary
• Build strong client relationships to support client retention and future sales opportunities
• Maintain accurate installation, sales, expense, leave and other required documentation
• Complete reports and provide accurate and timely feedback to management
• Maintain accurate CRM information and ensure all required administration is completed according to procedures
• Develop a strong understanding of relevant industry sectors and payment-related topics
• Maintain strong product, system and technical knowledge
• Work effectively with the Sales Manager and fellow consultants
• Communicate field issues and solutions to management to support continuous improvement
• Assist with the onboarding, coaching and support of new consultants
• Comply with company policies, Standard Operating Procedures and sales, client service and administrative requirements
• Represent the organisation professionally and uphold its values and service standards

Qualifications & Experience:

• Matric (Grade 12)
• 3–4 years’ direct sales experience
• Valid driver’s licence
• Fully bilingual in English and Afrikaans; additional official languages advantageous
• Strong working knowledge of Windows operating systems and computer hardware
• A+ or similar technical qualification advantageous
• Proven sales, client relationship management and networking experience
• Strong training and facilitation abilities
• Experience with technical installations, troubleshooting and client support advantageous
• Excellent communication, organisational and administrative skills