Dispatcher / Scheduler

Position: Dispatcher/Scheduler

Program and Location: RYDE Transit - Kearney

Responsibilities:

• Ensure timely, dependable, cost effective operation of transit program.
• Continually monitor transit service to ensure most efficient utilization.
• Maintain effective communication between divers and other staff regarding safe and efficient operations of transit vehicles.
• Monitor system to ensure passengers are picked up and dropped off in a timely manner.
• Exercise discretion and independent judgment in communicating with all contacts.
• Customer service agent for the agency.

Tasks and Duties:

• Receive and schedule incoming requests from passengers for ride scheduling.
• Help resolve passenger concerns and complaints.
• Perform duties of driver, as needed and when tasked with operating transit vehicles, obey all laws governing the operations of transit vehicles in the state of Nebraska.
• Perform paperwork and other office duties to ensure efficient operation of Transit program.

Qualifications:

• Must possess and maintain a valid Nebraska Driver’s License.
• Must pass a pre-employment and ongoing Drug and Alcohol screen.
• Must pass a pre-employment and ongoing Department of Motor Vehicles Record Check.
• Must pass a pre-employment and ongoing Abuse and Neglect Registry Check.
• Must be able to stoop, bend, kneel and lift.
• Must be able to properly operate and maintain various vehicles in the agency fleet.
• Must have a comprehensive knowledge of computers and related programs.
• Must have comprehensive time management skills.
• Must have a high degree of customer service skills.
• Must keep all agency matters confidential.

Required Skills:

• Must be able to work in a fast paced environment and be able to multi task.
• Strong organizational and record keeping ability.
• Excellent oral and written communication skills.
• Promote a positive and enthusiastic image.
• Relate to and communicate with various personalities and possess an awareness of human needs.
• Ability to establish and maintain an effective working relationship with the general public as well as other agency employees.

Position Requirements: High School Diploma or Equivalent. Prior experience in dispatching and scheduling a plus, but not required. Bi-lingual candidate a plus, but not required.

Schedule/Hours: Position is part-time, 20+ hours a week. Monday through Friday 10:30am - 2:30pm and additional hours when needed by the RYDE Program.

Pay Rate and Benefits: Starting hourly wage of $16.00. Benefits are not available for this position.

For more information, call Charles McGraw or Lori Guthard at 308.865.5677 or email Charles at [email protected] and Lori at [email protected].