- Location
- Travis County, TX
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Visa
- Not sponsored
- Closing date
- Today
- Source
- Vincere
Description
Customer Service Representative, Order Management (Contract)
Remote, Austin TX area | Monday–Friday, 10:30 AM–7:30 PM CT
New Iron is hiring a Customer Service Representative for a global semiconductor equipment manufacturer. In this role, you'll be the main point of contact for customers on parts agreements, on-demand service, and labor dispatch.
What you'll do
- Manage customer requests mainly through email and a ticketing system, with occasional phone calls
- Support quotes, orders, RMAs, and warranty claims, and follow up on open transactions
- Help with billing and invoice reconciliation across service agreements, spares, and services
- Give customers timely updates on high-value orders and expedite parts with internal teams
- Track past-due and obsolete or problem parts
- Help set up customer master records and keep entitlements compliant, under supervision
- Work with logistics, order fulfillment, engineering, purchasing, sales, and finance to keep deliveries on schedule
Nice to have
- Experience with SAP, a CRM, or supply chain processes
- Logistics experience
- A second language, for supporting customers in multiple regions
Applicants must be authorized to work for any employer in the U.S. Our client is unable to sponsor or take over sponsorship of an employment visa at this time. Principals only.
Skills
SAPCustomer Service