Customer Service Representative

Description

Customer Service Representative

Anoka, MN

Description

Are you a customer-focused professional who takes pride in delivering accurate, timely, and high-quality service? Do you enjoy problem-solving, building relationships, and working in a fast-paced environment? At Mate Precision Technologies, we Respect, Support, and Inspire metalworking professionals worldwide—and we’re looking for a Customer Service Representative to join our team.

In this role, you will support customer operations through order and quote processing, account management, and responsive communication. You’ll work closely with internal teams to ensure accuracy, efficiency, and a high level of customer satisfaction.

If you’re motivated by collaboration, attention to detail, and continuous improvement, this is an excellent opportunity to grow your career with a company that values both performance and people.

Requirements

What You’ll Do

As a Customer Service Representative, you will:

Customer Support & Order Management

• Process customer orders and quotes accurately and efficiently using internal systems
• Respond to inquiries regarding new and existing orders in a timely and professional manner
• Remain available for incoming calls and ensure prompt acknowledgment and resolution of customer requests
• Maintain accurate and up-to-date customer accounts, including contact and tooling information
• Document all customer interactions to ensure reliable records for both customers and internal teams

Product Knowledge & Problem Solving

• Develop and maintain a strong understanding of the company’s product lines, features, and applications
• Continuously expand knowledge of new products and updates to existing offerings
• Use product and system knowledge to troubleshoot customer concerns and provide effective solutions
• Provide accurate and timely pricing across all product families

Systems & Process Adherence

• Learn and follow departmental procedures, systems, and process improvements
• Enter and manage data accurately within order entry and Enterprise Resource Planning (ERP) systems
• Follow Customer Service Department Guidelines and internal resources for policies and procedures

Team Collaboration & Company Values

• Collaborate cross-functionally with internal teams to ensure timely delivery and customer satisfaction
• Demonstrate professionalism in all interactions—via phone, email, and in person
• Maintain a positive attitude while showing respect to customers and colleagues
• Contribute to a culture of respect, support, and continuous improvement
• Meet and maintain performance expectations established by management
• Perform additional duties as assigned

Why Mate?

See what our employees say about working here! 

Requirements

What You’ll Bring

• High school diploma or equivalent required
• 6–12 months of customer service experience and/or training, or equivalent combination of education and experience
• Strong written and verbal communication skills in English
• Demonstrated professional writing ability
• Strong and accurate typing skills with efficient computer use
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) and experience with ERP or contact management systems
• Ability to calculate numerical figures such as discounts, percentages, and basic measurements
• Strong attention to detail, organization, and problem-solving skills
• Ability to work independently while collaborating in a team environment
• Customer-focused, dependable, and adaptable mindset
• Bilingual skills are a plus, depending on role

Why You’ll Love Working at Mate

• Competitive hourly pay of $24.25 – $29.16 based on experience
• Stable, full-time schedule (Monday–Friday, 9:00 AM – 5:30 PM)
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short- & Long-Term Disability, PTO, Paid Holidays, and more
• 401(k) with employer match and profit-sharing plan
• Tuition Reimbursement up to $5,250 / year
• Opportunities for training and professional development
• Collaborative environment focused on precision, innovation, and customer satisfaction

Physical Requirements and Work Environment

• Ability to sit for extended periods while working at a computer
• Capable of lifting up to 15 pounds as needed
• Work environment typically involves a moderate noise level

About Mate Precision Technologies

Headquartered in Anoka, Minnesota, Mate Precision Technologies is a global leader in metalworking solutions, serving customers in more than 85 countries. Since 1962, we’ve built our reputation on precision, integrity, and partnership—empowering our employees and customers to achieve more.

Ready to deliver exceptional service and grow your career?

Apply today to become our next Customer Service Representative at Mate Precision Technologies.