Customer Service Representative

Customer Service Representative (Retail) – Night Shift

Location: Jollibee Tower, Ortigas Center, Pasig City

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.

If you have a background in retail and customer service, and you’re ready to take your career to the next level—this could be the opportunity for you.

What You’ll Do

As a key member of our team, you will:

• Deliver outstanding customer support across multiple channels (phone, chat, and email)

• Handle inquiries related to orders, products, and services with professionalism and care

• Process customer orders efficiently via phone, email, and chat

• Drive first-call resolution and ensure a seamless customer experience

• Recommend relevant or promotional products to support sales growth

• Manage multiple accounts simultaneously while maintaining quality and accuracy

• Resolve concerns effectively by identifying customer needs and offering the best solutions

What We’re Looking For

Must-Have Requirements

• Retail experience (non-negotiable)

• At least 3 years of customer service experience (chat, email, and/or phone)

• Willingness to work night shift (with night differential pay)

• Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)

• Strong communication skills (written and verbal)

• Stable work history with good tenure

Preferred Skills & Experience

• Experience in both sales and service roles

• Proven ability to sell or upsell over the phone or chat

• Experience handling multiple channels simultaneously (chat, email, phone)

• Familiarity with Click-to-Chat platforms

• Proficient in MS Outlook, Word, and Excel

• Strong multitasking and organizational abilities

• Fast and accurate typing skills

Why Join Us?

• Competitive salary + night differential pay

• Opportunity to work with international retail accounts

• Hybrid flexibility after regularization

• Career growth in a dynamic, customer-focused environment

• Be part of a team that values performance, reliability, and customer excellence

Ready to Apply?

If you’re a customer-focused professional with strong retail experience and are ready to thrive in a night shift environment, we’d love to hear from you!