- Location
- Fayetteville, NC
- Department
- Customer Service
- Source
- Paylocity
Description
Description
CSR/Front Desk Parking Operations
To provide professional, courteous, and efficient customer service to all patrons entering the Parking office ensuring a positive experience and smooth operation of parking services.
Schedule: Mon – Friday 8am – 5pm with 1 hour lunch.
Key Responsibilities:
Customer Interaction
- Respond promptly to inquiries via phone, email, and in-person regarding parking services, rates, locations, and policies.
- Assist customers with parking issues including Citations, payment disputes, and access problems, taking in house / over the phone Citation payments.
- Provide clear and accurate information about parking regulations and enforcement.
Operational Support
- Report malfunctions or maintenance needs to appropriate personnel / If complaint is brought to your attention.
- Assist in distributing parking permits and managing account information.
Issue Resolution
- Handle complaints and resolve conflicts in a professional and empathetic manner.
- Escalate complex issues to supervisors when necessary.
- Maintain records of customer interactions and resolutions.
Compliance and Safety
- Ensure customers are informed about parking rules and safety guidelines.
- Support enforcement efforts by documenting violations or suspicious activity.
- Ensure a clean organized workspace.
Administrative Duties
- Maintain accurate logs and reports related to customer service activities.
- Process payments, and adjustments as authorized.
- Assist with data entry and recordkeeping for parking operations.
Requirements
Qualifications:
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Familiarity with parking systems and basic computer applications.
- Customer service experience preferred.