Senior Partner Operations Specialist

Are you our "Type?"

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. 

We are seeking a highly organised and commercially minded individual to join Monotype as a Senior Partner Operations Specialist

In this role, you will support the day-to-day management and operational execution of Monotype's strategic partner ecosystem, including Foundry Partners, Legal/Compliance Partners, and Strategic Referral & Advisory Partners such as consulting firms, specialist consultants and other professional-services organizations that can introduce and support commercial opportunities.

Working closely with senior partnerships leadership and internal teams, you will ensure that partner referrals, agreements, onboarding, Salesforce records, commissions, payments and ongoing activities are effectively coordinated and followed through.

What you’ll be doing:

Partner Relationship & Operational Management

• Support the day-to-day management of strategic Foundry, Compliance and Referral/Advisory Partners.
• Act as an operational point of contact, coordinating partner requests, follow-ups and activities with relevant Monotype teams.
• Support partner onboarding and activation, ensuring agreed processes and ways of working are clearly established.
• Maintain regular communication with partners and ensure actions and commitments are progressed effectively.

Referral & Opportunity Management

• Coordinate partner-generated referrals and opportunities from initial introduction through internal handover and follow-up.
• Ensure referrals are accurately captured, attributed and assigned to the appropriate Sales or Account Management teams.
• Track opportunity progression and proactively follow up with internal stakeholders when updates or actions are required.
• Maintain clear visibility of active partner-generated pipeline and escalate stalled or unresolved opportunities when necessary.

Agreements, Commissions & Payments

• Coordinate Foundry Referral, Compliance Partner and Strategic Referral Partner agreements from preparation through approval, signature and activation.
• Maintain visibility of agreement status, renewals and relevant partnership documentation.
• Track referral commissions and other partner payments against closed opportunities and agreed commercial terms.
• Coordinate with Legal, Finance and Sales Operations to help ensure agreements and payments are processed accurately and efficiently.

Salesforce & Partner Data Management

• Maintain accurate and up-to-date partner, referral and opportunity information within Salesforce.
• Ensure partner attribution, opportunity status, contacts and relevant activity are consistently recorded.
• Regularly review partner-generated pipeline information for completeness and accuracy.
• Work with Sales Operations and other internal teams to resolve data inconsistencies and improve reporting quality.

Cross-Functional Coordination

• Work closely with Sales, Account Management, Legal, Finance, Sales Operations, Foundry Relations and other relevant internal teams.
• Act as a connector between external partners and internal stakeholders to ensure effective execution of partner activities.
• Coordinate actions and information across teams and help remove operational blockers.
• Escalate strategic, commercial or relationship matters to senior partnerships leadership when appropriate.

Reporting & Partner Performance

• Track key partnership metrics including referrals, pipeline, closed business, agreements, commissions and partner activity.
• Provide regular updates on partner opportunities, outstanding actions, risks and payment status.
• Maintain clear visibility of priority partner activity and support strategic partner reviews.
• Identify recurring operational issues and recommend improvements to partnership processes.

What we’re looking for:

• Bachelor's degree in Business, Marketing or a related field.
• Proven experience in partnership management, account management, sales operations, business operations or a related role.
• Strong organizational skills with excellent attention to detail and follow-through.
• Experience working with CRM systems, ideally Salesforce.
• Strong communication and stakeholder-management skills.
• Comfortable coordinating commercial agreements, pipeline information, commissions and payment processes.
• Ability to work independently and collaboratively across multiple internal teams.
• Strong analytical and problem-solving skills.
• Interest or experience in typography, licensing, intellectual property, consulting, professional services or creative technology is a plus.

What’s in it for you:

• Hybrid/Remote work arrangements and competitive paid time off programs.
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Medical, Dental & Travel Insurance
• 25 days annual leave
• Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran statu