Sr. Director, Digital Design

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

At Chipotle, digital is a key driver of our growth. More of our guests discover us, order and come back through the experiences we design. We're looking for a Senior Director of Digital Design to set a new standard for what a restaurant brand's digital experience can be. That means beautifully crafted, easy to use, and built for AI from the start. You will lead the design vision and craft across mobile, web, Chipotle Rewards, catering, marketplace and CRM. You'll also define what comes next: experiences that are conversational, personalized and powered by AI agents, where guests can order the way they talk, the app anticipates what they want, and every interaction feels unmistakably Chipotle. This leader is both a hands-on design executive and someone who changes how the team works. You'll raise the craft bar and modernize how design gets done, using AI-native tools, prototyping in code, and close partnership with Product, Engineering, Data Science and Brand. Reporting to the Chief Digital Officer, you'll lead Product Design, UX Research, Design Systems and Design Operations.

WHAT YOU’LL DO

• AI Forward Experience Vision: Define and champion Chipotle's long-term digital experience vision, with AI as a core design material, not a bolt-on feature.
• Design the next generation of guest interactions: conversational and voice ordering, agentic experiences (including ordering through third-party AI assistants), proactive recommendations and interfaces that adapt to each guest. Partner with Data Science and Engineering to turn model capabilities into intuitive, measurable guest value.
• Set the principles for trustworthy AI experiences: transparency, guest control, graceful failure, accessibility and privacy by design.
• Design Excellence & Craft: Own the quality bar for every digital touchpoint, including interaction design, motion, content and performance. This covers ordering, Rewards, catering, marketplace and new products that grow acquisition, conversion, frequency and retention.
• Run a rigorous critique culture where craft and business results go hand in hand. Partner with Brand and Marketing so every experience feels unmistakably Chipotle.
• AI-Native Design Operations: Rebuild the design workflow around AI, including generative exploration, rapid prototyping in code, AI-assisted research synthesis and automated design-to-code handoff. The goal is to cut the time from idea to shipped experience from weeks to days.
• Set clear, responsible guidelines for how the team uses AI tools, and measure the gains in speed and quality.
• Design Systems & Governance: Own Chipotle's digital design language and a scalable, cross-platform design system with AI-generated and dynamic UI built in. Treat WCAG AA or higher as the baseline.
• Make the design system the fastest path to quality for designers and engineers, measured by adoption, consistency and delivery speed.
• Customer Insight & Experimentation: Build a best-in-class UX research practice that combines qualitative depth, behavioral data and AI-powered insight at scale.
• Make experimentation (A/B, multivariate and rapid concept testing) part of how design decisions get made. Find and size the opportunities with the biggest impact on guests and the business.
• Team Leadership: Build and lead a world-class, multidisciplinary design organization. Attract and develop top talent, growing the team's craft, AI fluency and business and product sense.
• Serve as the voice of the guest experience across the enterprise, influencing senior leaders in Product, Engineering, Marketing, Operations and Restaurant Support.

WHAT YOU’LL BRING TO THE TABLE

• 15+ years in digital product and experience design, including 5+ years leading multidisciplinary design teams and managing managers.
• A portfolio showing exceptional craft and a track record of shipping high-scale consumer experiences in retail, hospitality, e-commerce or technology.
• Hands-on experience designing AI-powered products (conversational interfaces, personalization, recommendations or agentic experiences) and a clear point of view on where AI-driven experience design is heading.
• Fluent in modern, AI-assisted design tools and workflows. Comfortable prototyping in code or with AI tools.
• Proven ability to tie design work to business outcomes and lead with data and experimentation.
• Strong executive presence, storytelling skills and cross-functional influence.
• Deep expertise in design systems, accessibility and service design across digital and physical touchpoints.
• Nice to have- experience with in-restaurant digital (kiosks, digital make lines, order pickup) or omnichannel experiences.

PAY TRANSPARENCY

A reasonable estimate of the current base salary range for this position is $275,000-$325,000. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential. All qualified applicants, regardless of personal characteristics, are encouraged to apply.    

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.