- Location
- Dubai
- Type
- Full-time
- Department
- Engineering
- Experience
- 2+ years
- Closing date
- Today
- Source
- CareersPage
Description
We are hiring an experienced L1 Support Engineer for our client in Dubai to provide first-level technical support, troubleshoot application issues, and ensure timely resolution of customer queries.
Key Responsibilities:
- Handle customer support tickets and technical queries.
- Assist users with portal access, configurations, and application-related issues.
- Monitor invoice processing status and resolve basic errors.
- Troubleshoot first-level application and system issues.
- Escalate complex technical issues to L2 Support.
- Maintain accurate ticket documentation and provide timely customer updates.
Key Requirements:
- 2–4 years of experience in L1 Technical Support or Application Support.
- Basic knowledge of SQL.
- Experience in application troubleshooting and issue resolution.
- Familiarity with ticketing systems and support processes.
- Strong communication and customer service skills.
- Good documentation and problem-solving abilities.
Candidates with experience in application support, ERP systems, or E-Invoicing platforms are encouraged to apply.
Skills
SQLCustomer ServiceERP