IT Support Specialist - Bilingual

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Title: IT Support Specialist

Company: Global Power Components – www.globalpowercomponents.com

Location: Milwaukee, WI (onsite 5-days/week)

Hire Type: Direct Hire

About the Role:

Global Power Components is seeking a hands-on IT Support Specialist to provide both Level 1 and Level 2 technical support across our office and manufacturing operations. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working in a fast-paced environment where technology directly impacts business operations. As an IT Support Specialist, you will serve as the primary point of contact for employees requiring technical assistance while also taking ownership of more advanced troubleshooting, system administration tasks, and endpoint support. The position requires strong customer service skills, technical aptitude, and the ability to support a diverse workforce within a manufacturing environment.

Key Responsibilities:

Level 1 Support

• Respond to helpdesk tickets, phone calls, emails, and walk-up support requests
• Troubleshoot and resolve basic hardware and software issues
• Assist users with: Password resets and account unlocks, Outlook and email support, VPN and multi-factor authentication (MFA) access, Network drive mapping, Printer and scanner issues
• Provide day-to-day technical assistance to office and production employees
• Unbox, inventory, tag, and prepare hardware for deployment
• Set up computers, peripherals, and workstations for new hires
• Assist with employee onboarding and technology orientation

Level 2 Support

• Troubleshoot and resolve advanced technical issues involving: Windows 10 and Windows 11, Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, Desktop and laptop hardware, software installation, configuration, and updates
• Image, deploy, rebuild, and maintain laptops and desktop computers
• Perform basic network troubleshooting involving connectivity, switch ports, and wireless networking
• Support manufacturing floor technology including: Label printers, Handheld devices, Production terminals and workstations
• Manage Active Directory tasks including: User account maintenance, Security group access, Workstation domain joins, User changes and permissions
• Support and troubleshoot end-user access and functionality within business systems, including Workday
• Document resolutions, procedures, and common support issues to improve team knowledge and efficiency

Required Skills:

• 1-4+ years of IT Support, Help Desk, Desktop Support, or related experience
• Bilingual in English and Spanish, with the ability to provide technical support to a diverse workforce in both office and manufacturing environments
• Strong knowledge of: Windows desktop operating systems, Microsoft 365 applications, Active Directory administration, PC hardware troubleshooting
• Strong problem-solving skills with the ability to independently diagnose and resolve technical issues
• Excellent communication, customer service, and interpersonal skills
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment

Preferred Qualifications:

• Experience supporting users within Workday, including account access, user support, troubleshooting, and basic administration activities
• Experience with endpoint management solutions such as Intune, PDQ Deploy, SCCM, or similar tools
• Basic PowerShell scripting knowledge
• Familiarity with networking concepts, including DNS, DHCP, and TCP/IP
• Experience supporting technology in a manufacturing environment
• CompTIA A+, Network+, Microsoft certifications, or other relevant IT certifications