Director of Back Office Ops

Overview

A growing, multi-location dental organization is seeking a Director of Back Office Operations to provide operational guidance, training, and hands-on support across approximately 50 dental practices. This role will partner with clinical and operational leaders to strengthen back-office workflows, compliance, inventory and supply management, laboratory operations, and team performance across general dentistry and specialty practices. 

 

The ideal candidate brings strong dental assisting and multi-unit operational experience, understands how the back office functions day to day, and can build relationships across practices while independently managing multiple priorities. 

 

We offer a robust benefits package that includes competitive pay, medical, dental, vision, and life insurance, generous PTO, paid holidays, traditional and Roth 401(k) options, a referral bonus program, and more! 

 

This is a remote position based in New York that requires local and overnight travel throughout surrounding states. Travel may occur up to 1-2 times per week, based on practice needs. 

 

Compensation: $70,000-80,000 annually, based on experience

 

Responsibilities 

• Provide operational guidance and hands-on support to back-office teams across assigned dental practices

• Assess workflows and partner with practice leaders to implement practical, sustainable improvements

• Train and coach Lead Dental Assistants and clinical team members on back-office processes, scanning workflows, equipment, technology, and clinical workflow consistency

• Support OSHA compliance, applicable state requirements, safety protocols, and established practice procedures in partnership with Compliance

• Oversee supply and laboratory operations, including ordering practices, inventory controls, vendor relationships, usage analysis, and cost-saving opportunities

• Monitor inventory and operational data to identify trends, reduce waste, and improve consistency across practices

• Partner with Procurement, Compliance, Field Operations, doctors, and practice leaders to address operational needs and support new or developing offices

• Provide onsite coaching, training, and implementation support to practices requiring additional assistance

• Support operational needs across general dentistry and specialty practices, including oral surgery, endodontics, periodontics, and pediatric dentistry

Qualifications 

• Lead Dental Assistant experience required, with strong knowledge of day-to-day dental back-office operations

• Experience with dental supply ordering, inventory management, laboratory processes, vendor relationships, and cost control

• Working knowledge of OSHA requirements, state dental regulations, and clinical compliance expectations

• Experience training or coaching clinical staff on workflows, equipment, procedures, or technology

• Experience supporting general dentistry and multiple specialties, such as oral surgery, endodontics, periodontics, or pediatric dentistry, is preferred

• Knowledge of dental equipment and technology, including iTero, intraoral scanners, CEREC, or 3D imaging, is preferred

• Experience with Dentrix and/or Eaglesoft is preferred

• Proficiency in Microsoft Outlook required; proficiency in Microsoft Excel and Word preferred

• Strong organization, data analysis, communication, relationship-building, and follow-through skills

• Ability to work independently in a remote environment and travel regularly throughout the assigned region

 

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