Restaurant Manager

Mandarin Oriental Ritz, Madrid is seeking a dedicated Restaurant Manager to join our Food & Beverage team.

Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity, respect and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become part of our exceptional journey.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located within Madrid’s Golden Triangle of Art and boasting over a century of history, is a symbol of style and refinement. The hotel offers world-class dining experiences, exceptional service, and an atmosphere of timeless elegance, welcoming both leisure and business travellers seeking a truly distinguished stay in Madrid.

About The Role

As Restaurant Manager at Mandarin Oriental Ritz, Madrid, you will be responsible for the overall leadership, daily operation and performance of the restaurant. Reporting to the Director of Restaurants / Assistant Director of Food & Beverage, you will ensure the delivery of exceptional guest experiences, drive financial performance, and lead a high-performing team aligned with Mandarin Oriental standards and values.

Key Responsibilities

• Lead, inspire and manage the restaurant team to deliver intuitive, refined and personalised service.
• Oversee daily restaurant operations, ensuring smooth service flow and operational efficiency at all times.
• Maintain the highest standards of food, beverage and service quality in line with Mandarin Oriental expectations.
• Manage staffing levels, scheduling and productivity to meet operational needs and financial targets.
• Drive revenue, profitability and cost control, including labour management and inventory control.
• Ensure full compliance with health, safety, hygiene and food safety regulations.
• Handle guest feedback professionally, resolving issues promptly while exceeding expectations.
• Collaborate closely with kitchen, sommelier and support teams to ensure seamless guest experiences.
• Lead training, coaching and development initiatives, fostering engagement and building a strong talent pipeline.
• Conduct regular team briefings, performance reviews and feedback sessions.
• Monitor reservations, table allocation and service timing to maximise capacity and guest satisfaction.
• Maintain impeccable presentation of the restaurant, equipment and team appearance.
• Support strategic initiatives, promotions, special events and brand-driven experiences.
• Act as a role model for Mandarin Oriental’s culture, values and luxury service philosophy.

What We Expect From You

• Minimum 2 years of experience as Restaurant Manager in a luxury hotel or high-end standalone restaurant.
• Proven leadership skills with the ability to motivate, coach and develop diverse teams.
• Strong operational knowledge of food and beverage service.
• Solid financial acumen, including budgeting, cost control and revenue management.
• Exceptional guest-centric mindset with excellent problem-solving abilities.
• Excellent communication and interpersonal skills.
• Fluency in Spanish and English (spoken and written); additional languages are a plus.
• Ability to perform under pressure in a fast-paced luxury environment.
• Strong organisational skills and attention to detail.
• Flexibility to work evenings, weekends and public holidays.
• Legal right to work in Spain.

Our Commitment To You

• Learning & Development: Tailored programmes to support your professional growth and leadership journey.
• MOstay: Complimentary nights and exclusive rates at Mandarin Oriental properties worldwide.
• Health & Wellness: Benefits and wellbeing initiatives to support work–life balance.
• Additional Benefits: Retirement plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.

How to Apply

If you are passionate about delivering exceptional dining experiences and leading teams with excellence, please submit your CV via the Mandarin Oriental careers portal.