Business Operations Manager

About Dyad

Dyad's mission is to improve the delivery and efficiency of healthcare.

We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.

Dyad is a fast-growing, Series A-funded health tech company with a team of more than 70 people. We are expanding quickly as we grow from primary care into NHS secondary care and new international markets. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.

Our products

Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases.

BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience.

The role
As Operations Manager at Dyad, you will make sure the company runs smoothly as we grow. You will own our London office and workplace, and act as the right hand of our VP Business Operations across purchasing, supplier management, people operations logistics and IT administration.

This is a new role. We are creating it now to help mature our Business Operations function, so the systems, processes and controls behind the business keep pace with our growth. You will join a small Business Operations team alongside our HR Manager, Finance and IT Operations, and work closely with our Regulatory team.

We hold the NHS Data Security and Protection Toolkit (DSPT), operate under DCB0129 clinical risk management and are working towards ISO 27001 certification. Much of what you do, from secure offboarding to asset registers and building access, forms part of the evidence for these standards. You will help make sure our operations are both efficient and audit-ready.

We want someone who has run operations before, anticipates problems before they land, and is comfortable owning a function rather than working through a task list. You will be the person who makes sure new starters have a great first day, suppliers get paid on time, the office works, and leavers are offboarded cleanly and securely.

Reporting to: VP Business Operations

This is a full-time position based in our London office near Chancery Lane at least four days a week, as the role is responsible for the office itself.

Core responsibilities

• Office and workplace Own the day-to-day running of the office, including supplies, maintenance, health and safety, and the working environment. Be the first point of contact for internal and external office queries.
• Building and physical security Manage relationships with building management, the landlord and other tenants. Look after building access, visitor management and the security of restricted areas such as our IT room, as part of our ISO 27001 physical security controls.
• Events Plan and run on-site events, team days and visitor logistics.
• Joiners, movers and leavers Run the practical side of onboarding and offboarding: equipment, desks, building access, first-day experience and exit logistics. Work with our HR Manager, who owns contracts, onboarding and probation in Personio, and our IT Operations Analyst, who manages system access, so every leaver's access and equipment is recovered on their last day.
• People operations support Support the HR Manager with employee records, payroll inputs, benefits administration and annual leave tracking. Help with right to work checks and sponsor licence record-keeping alongside the VP Business Operations, and support recruitment logistics such as interview scheduling.
• Purchasing and suppliers Handle day-to-day purchasing of supplies, equipment and services within agreed budgets and sign-off limits. Keep a supplier register, manage contracts and renewals, and look for better value at every renewal.
• Finance support Process supplier invoices, expenses and company card reconciliations in Xero, working with Finance and our accountants and following our expenses policy. Track operational spend against budget and flag issues early.
• IT assets and systems Maintain the hardware and software asset registers and manage the issue and return of equipment. Support account administration in Google Workspace, Slack, Notion and our other core tools, working with IT Operations.
• Compliance evidence Keep operational records audit-ready and help gather evidence for DSPT, Cyber Essentials Plus and ISO 27001, working with our Head of Regulatory. Support access reviews and keep the policies and procedures you own up to date in our quality management system.
• Process improvement Document and improve our operational processes so they scale with the company. Champion AI-first ways of working across Business Operations, using tools such as Claude and building automations to take routine work off the team's plate.
• Operations backstop Act as backup for the VP Business Operations, keeping things moving when they are away or at capacity, within agreed decision-making and spending limits. Take on ad hoc projects as priorities change.