Customer Design Technician

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Contract opening in Elkhart, IN for a Customer Design Technician. Customer Design Technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.

Technicians establish service for and interact with  residential/commercial/industrial customers and collaborate to determine customer needs with respect to new services, service upgrades, and facility relocations, among others. Once customer’s needs are determined, the technicians design facilities required to meet the customer’s needs while determining what, if any, costs are to be passed onto the customer and bill accordingly.

What you will do:

• Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
• Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
• Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana.
• Learning and understanding client Distribution Standards, NESC Codes, OSHA Rules, client Accounting Practices, CIAC Rules, client Tariffs and Safety Rules and Procedures.
• Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications
   

ESSENTIAL JOB FUNCTIONS: 

• Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
• Planning & Organization Ability: Plans work in accordance with client standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.
• Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
• Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.
• Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit.

 
Minimum Requirements:

• Minimum high school diploma or equivalent plus 2 years or related utility industry work experience; or an Associate’s Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.
• Possible conversion
• Must have a valid driver’s license.

Reference: 1067877

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.

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