IT Systems Administrator

Description

Location: Raleigh, NC (Primarily Onsite - some remote may be possible)

Job Type: Full-Time

Company: Rise Capital

Reports To: IT Director

About Rise Capital

Rise Capital is a private investment group with a diverse portfolio of operating companies across manufacturing, and commercial electrical construction services. As part of our shared services model, we provide centralized IT support to multiple businesses across North Carolina, Florida, Texas, and other regions as we grow. We are seeking a highly skilled and customer-focused IT Systems Administrator to join our team and support our expanding footprint.

Position Overview

The IT Systems Administrator will play a key role in maintaining and optimizing IT infrastructure across multiple locations. This includes managing hardware and software installations, supporting end users, maintaining system security, and resolving technical issues. This is a hands-on role that combines desktop support, systems administration, and light network management.
 

This position is based onsite at our Raleigh, NC location and supports facilities across several states. Occasional travel may be required.

Key Responsibilities

· Monitor, respond to, and resolve helpdesk requests in a timely and professional manner.

· Create and manage user accounts, email, Active Directory, and access credentials across multiple platforms.

· Troubleshoot and support hardware, software, network, and printer/copier issues.

· Administer and manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.

· Conduct vulnerability assessments and implement cybersecurity measures; respond to incidents as needed.

· Perform routine maintenance and updates on systems and network equipment.

· Set up, configure, and troubleshoot end-user devices such as desktops, laptops, and mobile devices.

· Maintain and support networking equipment including firewalls, switches, routers, and wireless access points.

· Track and manage IT assets across corporate and remote locations.

· Support the deployment and maintenance of technology infrastructure at all company facilities.

· Maintain accurate documentation of systems, procedures, and configurations.

· Other duties as assigned by Manager.

Required Qualifications

· Minimum of 5 years in an IT support or systems administration role.

· Demonstrated success supporting users and systems across distributed environments.

· Strong experience with:

   - Windows Active Directory and Entra ID

   - Microsoft 365 suite (including SharePoint Online, Defender, and Exchange Online)

   - Help desk and remote support tools

   - Microsoft Server (2016, 2019) and Windows 11

   - Networking (routing, switching, VPNs, Wi-Fi)

   - Virtualization technologies (e.g., VMware)

   - ERP systems

· Familiarity with cybersecurity practices and response protocols.

· Excellent troubleshooting skills and the ability to resolve technical issues independently.

· Strong communication skills with a customer-service mindset.

· Proficiency in documentation and ability to write technical procedures clearly.

Education & Certifications

· Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).

· Network+, Security+, or Cisco certifications a plus.

· Microsoft MCP or MCSA certifications preferred.

**Some web development experience with Wordpress sites is a plus.

Why Join Rise Capital?

· Opportunity to work in a dynamic and growing environment

· Exposure to a diverse portfolio of companies and systems

· Be part of a collaborative and experienced shared services team

· Competitive salary and benefits