IT Assistant

Department: MIS

Employment Type: Full Time

Location: City of Industry, CA

Compensation: $28.00 - $30.00 / hour

Description

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices
• Assist with Windows installation, imaging, and deployment
• Set up and configure new computers and user accounts
• Troubleshoot hardware, software, and network issues
• Support Active Directory user management and password resets
• Assist with inventory tracking of IT equipment and software licenses
• Maintain and organize IT documentation
• Support Microsoft 365, Outlook, and Teams users
• Assist with network cabling and workstation setup
• Monitor and escalate issues to senior IT staff when necessary
• Follow company IT security policies and procedures

Skills, Knowledge and Expertise

• Basic knowledge of Windows 10/11
• Basic understanding of computer hardware and networking
• Familiarity with Microsoft Office and Microsoft 365
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to lift up to 50 lbs and move computer equipment
• Ability to work independently and as part of a team

• 1+ year of IT support experience
• 1+ year experience with Active Directory
• 1+ year experience with imaging tools (WDS, MOT, PDQ Deploy, or similar)
• Knowledge of TCP/IP, DHCP, CNS, and VPN
• CompTIA A+ or equivalent certification

Benefits

• Medical, Dental, Vision Insurance.
• PCP & Specialist Office Visit Reimbursements.
• Basic Life Insurance.
• PTO & Sick Leave Days.
• Paid Holidays.
• Day Off to Celebrate Your Birthday.
• 401K & Employer Match.