- Location
- Four Seasons Hangzhou at Hangzhou Center, China
- Type
- Full-time
- Seniority
- Director
- Experience
- 7+ years
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
- Provides guest services as well as supervision, direction leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards established by Four Seasons Hotel & Resorts and the Hotel.
What you will do
- To have complete knowledge of Four Seasons’s Quality Standards, Service Standards and Group Specifications.
- To have complete knowledge of Four Seasons’s Programs e.g. Guest History.
- To have complete knowledge of Four Seasons’s standards operating policies and procedures.
- Makes Guest delighted and retention is the primary focus of all job function.
- Leads the respective sections’ colleague in the efforts to ensure guest was delighted.
- Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
- Maintains and enforces all quality and service standards and procedures for Housekeeping Services.
- Spot checks rooms for standard placement of all amenities.
- Spot checks the phone log book to ensure the quick and correct handling of guest requests.
- Ensures that all guest complaints are handled efficiently and politely.
- Analyzes cause for complaint and take action to minimize any reoccurrence.
- Prepares and oversees all new employee induction and training.
- Clearly articulates standards for the constant compares staff performance to standards.
What you bring
- College school and above
- Minimum 7 years International class Hotel working experience
- Ability to read, write and speak English. Good Communications skills and Computer skills
- Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
40 hours per week
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