Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

About the role

At Four Seasons Resort and Residences Anguilla, the Director of Housekeeping is responsible for overseeing a large resort housekeeping operation with a variety of room types, residences and villas. This position requires an eye for detail, the ability to organize and execute a strategic plan, ensure timeliness, recognize problems and offer practical, effective solutions and communicate well with other departments.

What you will do:

1.      Manage the staff of the Housekeeping Department. Interview, train and schedule the staff. Conduct Performance Evaluations and disciplines staff when needed. Ensure communications and follow-up on any problems, guest requests or special requirements.  

2.      Establish detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Set and maintain high standards of cleanliness. Assign staff to complete the needed activities for the day.

3.      Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of Residence owners. Interaction with guest will be in person and by phone.  

4.      Assure the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.  Establishes and maintains accurate inventory records. Participate in periodic Linen, Uniform and Supplies Inventories. Recommend appropriate actions passed on results of inventory. Assure that equipment is properly maintained.  Prepare annual budget for labor and operating expense. Propose items to be included in annual Capital Plan.    

What you bring:

1. Minimum of five years of housekeeping management experience preferably at a luxury resort

2. Excellent customer service skills

3. Ability to successfully manage productivity and daily planning

4. Strong leadership skills.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours

Successful candidate will be hired as a full-time employee and may be expected to work early mornings, days, evenings, holidays, and/or weekends.