IT Support Officer

The IT Support Officer helps keep the organization’s IT systems, networks, and hardware running smoothly. The role calls for hands-on experience in system administration, network management, and IT security. You’ll be a key part of making sure everything stays reliable, fast, and secure to keep business operations on track.

## Tasks

• Provide timely and effective support to end-users across 1st, 2nd, and 3rd line issues.
• Diagnose and resolve software, hardware, infrastructure, and network problems through structured troubleshooting and analysis.
• Collaborate with team members to share knowledge, insights, and solutions, strengthening overall support capabilities.
• Escalate complex cases to higher tiers or specialists to ensure prompt and expert resolution of critical issues.
• Manage user accounts, permissions, and access rights across core systems and services, including Windows Servers and Azure.
• Perform routine maintenance, updates, and security patches for operating systems and applications.
• Participate in on-call duties for urgent or high-priority incidents.
• Installation/Maintenance of office solutions like Access Control, CCTV, Controller based WiFi

## Requirements

• Proven experience in Windows environments
• Deep knowledge of networking basics like TCP/IP, VLANs, DNS, DHCP, routing, switching, and Wi-Fi
• Excellent troubleshooting skills with clear communication for non-technical users
• Knowledge of Infrastructures and Networks
• Driver's License.
• Excellent command of English.
• Locally based in Malta
• A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject is considered an asset.
• CCNA or similar certification will be considered an asset
• Minimum of 2 years’ experience in an IT support role

## Benefits

• Company Car (to use during the day for work)
• Company mobile allowance

Please contact us on [email protected] including your CV