Quality Coordinator - Specialty Pharmacy

What we are looking for

Optime Care is seeking a Quality Systems Coordinator at our Earth City, MO, location. We are looking for someone passionate about supporting an organization. The Quality Systems Coordinator will coordinate Quality Initiatives, including complaint and incident investigation/management; quality management meetings; training assignments for all levels of staff; performance improvement; and corrective action events, including time studies, internal and external audits, and patient/client satisfaction surveys.

This position will be required to be in the office for the first 120 days for training purposes. It can then be a hybrid role with 4 days in-office required, depending on business needs.

What the position will be doing

• Effectively communicate with Corporate, Division, Operations/QA Management, site QA Project Leader, and Site Management
• Maintain, change, and create controlled documentation within the Optime Care Management System (OCMS)
• Effectively communicate updates of controlled documentation to all levels of the corporation to ensure compliance with requirements
• Prepare and coordinate the delivery of correspondence with patients and clients as required
• Supporting the implementation of Corrective and Preventive Actions (CAPA) initiations, correction plans, and action plans
• A strong focus on technical writing is necessary as the employee will be writing instructions as well as documenting events in the Document control system. These documents will be reviewed by clients, regulators, certifying bodies, and staff at all levels
• Requires the ability to plan and understand often complex issues, coordinate with other professionals, and make appropriate decisions to solve problems and gather necessary information
• Maintain Quality initiative tracking boards and programs
• Collect and analyze patient satisfaction information
• Perform other related duties as assigned or necessary; remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.

Necessary Skills, Education & Abilities

• A bachelor’s degree, or a 4-year equivalent degree, a combination of 2 years of Healthcare /Pharmacy experience with 2 years of quality assurance experience, or 4 years of total quality assurance experience will be considered
• Excellent communication skills (oral and written)
• Excellent planning and time management skills
• This position requires a highly organized individual with excellent communication skills and the ability to work both independently and as part of a team
• Proficient in Microsoft Office Suite, Outlook, Word, Excel, etc.
• Quality systems experience such as Lean, PDCA or other is helpful.
• The ability to be resourceful and proactive when issues arise.
• The ability to thrive in a fast-paced environment with constantly changing and competing priorities.
• The ability to be highly transparent, ethical, and driven.
• Relentless attention to detail and the ability to be a creative self-starter and team player.
• Willingness to work a flexible schedule if necessary.