Bellman

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell’s financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $14.00 - $14.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities

• Show guests to room assisting with their luggage.

• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

• Check luggage for hotel guests both for day and overnight.

• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.

• Open doors and greet guests in a friendly and courteous manner.

• Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.

• Post the daily events board and entertainment board in the lobby.

• Maintain an open communication line through all shifts by proper use of intershift log.

• Deliver messages and valet to guest rooms.

• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

• May perform the duties of a valet as required.

• Assist front desk with key inventory twice weekly.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• High school diploma or equivalent required.

• Hotel experience preferred.

• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

• Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.

• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.

• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.