Refugee Cash and Medical Assistance (RCMA) Program Coordinator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Client Services Supervisor, Global Refuge is seeking a compassionate, detail-oriented, and justice-centered individual to join our team as the Refugee Cash and Medical Assistance (RCMA) Program Coordinator. This position plays a critical role in supporting newly arrived refugees and other ORR-eligible populations through the administration of Refugee Cash Assistance (RCA) and Refugee Medical Assistance (RMA) services, promoting client stabilization, self-sufficiency, and successful integration into their communities. The RCMA Program Coordinator will supervise program staff, oversee daily program operations, and ensure compliance with federal, state, and agency requirements. This role is responsible for monitoring program performance, conducting quality assurance reviews, overseeing client eligibility determination and enrollment processes, and ensuring participants receive comprehensive case management and employment-focused support. The Coordinator will cultivate partnerships with community organizations, healthcare providers, workforce development agencies, and other stakeholders to strengthen service delivery and improve client outcomes. The ideal candidate will possess strong leadership, organizational, and problem-solving skills, thrive in a fast-paced environment, and be committed to empowering refugees and immigrants on their path toward economic independence and community integration.

 

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

 

Responsibilities/Duties

• Supervise RCMA Program staff and monitor daily work activities
• Track and approve timesheets and time off requests.
• Conduct performance evaluations and document performance concerns.
• Oversee implementation of the Refugee Cash and Medical Assistance Program in San Antonio and surrounding areas in accordance with ORR regulations, state requirements, and Global Refuge standards.
• Ensure timely and accurate eligibility determination, enrollment, recertification, and case closure processes for RCMA participants.
• Develop and execute outreach strategies to identify and engage eligible refugees and other ORR-eligible populations.
• Adapt and create program materials, including handbooks, case file documentation, eligibility tools, evaluation documents, and standard operating procedures to support high-quality program delivery.
• Maintain electronic and hard-copy case files in compliance with contractual, federal, and organizational requirements.
• Conduct quality assurance activities, including case file reviews, eligibility audits, and compliance monitoring.
• Ensure timely and accurate completion of all required reports, data entry, and program documentation.
• Monitor program outcomes and performance measures and address any compliance concerns promptly.
• Provide oversight of client-centered, trauma-informed, culturally-and-linguistically appropriate services for RCMA participants.
• Ensure participants receive comprehensive assessments, individualized service plans, referrals, and follow-up services.
• Coordinate services that support economic self-sufficiency, including employment, vocational training, benefits navigation, housing stabilization, and healthcare access.
• Collaborate with workforce development agencies, employers, healthcare providers, and community-based organizations to connect clients with needed resources.
• Assist staff in resolving complex client situations, barriers to employment, crisis interventions, and other service delivery challenges.
• Monitor client progress toward self-sufficiency goals and ensure appropriate documentation of outcomes.
• Coordinate referrals to physical health, behavioral health, financial literacy, legal, and social support services as needed.
• Facilitate staff training on RCMA policies, eligibility requirements, best practices, and regulatory changes.
• Coordinate program spending with the Manager for Field Operations and accounting team to ensure fiscal compliance.
• Advise and communicate with the Manager for Field Operations regarding program implementation issues, performance trends, client updates, and outcomes.
• Cultivate and maintain strong relationships with community stakeholders and service providers to strengthen referral networks and service coordination.
• Represent Global Refuge at community meetings, coalitions, and public events as needed.
• Ensure the delivery of gender-inclusive and equitable services.
• Other duties as assigned.

 

Qualifications

• Bachelor's degree in social work, Human Services, Public Administration, Public Health, Sociology, Psychology, or a related field required. Master's degree preferred.
• Minimum of two years of experience in refugee services, case management, workforce development, public benefits administration, or social services.
• Previous experience coordinating programs and/or supervising staff preferred.
• Knowledge of ORR-funded programs, refugee eligibility categories, and refugee resettlement services preferred.
• Experience working with culturally and linguistically diverse populations, including individuals who have experienced trauma.
• Fluency in at least one of the following languages is highly preferred: Swahili, Kinyarwanda, Burmese, Pashto, Dari, Farsi, Spanish, or other languages spoken by the client population.
• Strong initiative and entrepreneurial skills.
• Strong organizational and leadership skills, with experience in program management and staff supervision.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook; experience with SharePoint and Dynamics preferred.
• Experience with case management databases and data reporting systems preferred.
• Strong verbal and written communication skills.
• Ability to prioritize, multi-task, and organize work in a fast-paced environment.
• Knowledge of trauma-informed and strengths-based service delivery approaches.
• Ability to build collaborative relationships with community partners and stakeholders.
• Commitment to the mission, vision, and values of Global Refuge.
• Valid driver's license and access to a vehicle.
• Ability to travel locally for client visits, partner meetings, and community outreach activities.
• Availability to occasionally work non-traditional hours, including evenings and weekends, to meet program needs.
• Commitment to fully in-person work; this position is not virtual

 

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.