JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Enabler —

Role Summary

Proactive, detail-driven role focused on delivering consistent, high-quality workplace services that enhance Occupant and Guest Experience (“works every time”), while maintaining safe working practices. Owns day-to-day service delivery with the workplace team and vendor partners, ensuring compliance with SOPs, SLAs, KPIs, and alignment with the Workplace Experience team to drive customer delight.

Key Responsibilities

• Service Delivery & Standards: Ensure workplace services are delivered consistently to agreed standards; complete resets to the approved format.
• Policy Ownership: Own and manage Clean/Clear Desk and Lost Property processes, including reporting for onward sharing with business stakeholders.
• Proactive Site Checks: Conduct scheduled inspections and spot checks (including some after-hours) using reports (e.g., ping/occupancy) to ensure a refreshed workplace experience.
• Vendor & Contract Management: Coordinate and oversee vendors; monitor performance against contractual obligations, SLAs, and KPIs; ensure required supplies/services are maintained.
• Operations Management: Implement service tasks, procedures, and policies; measure performance; identify and drive continuous improvement and cost-saving opportunities.
• Issue Resolution & Escalation: Resolve user complaints and operational issues with follow-up; raise risks to the Workplace Experience Site Lead when needed.
• Safety & Risk: Prepare risk assessments for self-delivered tasks; report incidents via defined escalation channels and support emergency response and critical out-of-hours issues.
• Information Management: Maintain up-to-date site/service information on the client Property Services SharePoint.
• People Performance: Monitor and manage staff performance aligned to Individual Performance Management criteria.
• Reporting & Analysis: Produce operational/data analysis reports when required.
  

Experience & Skills

• Strong verbal and written communication skills.
• Minimum 2 years’ experience in facilities management and/or hospitality.
• Bachelor’s degree in facilities management/building/business (or related) is an advantage, not required.
  

Personal Attributes

Detail-focused, proactive, self-motivated, trustworthy, open to new ideas, and willing to challenge the status quo.

What JLL Offers

An inclusive environment with development support, Total Rewards Program, and competitive pay and benefits.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.