Role Description

• Serve as the subject matter expert for Dell Technologies partner programs, incentives, rebates, certifications, authorizations, contracts, and program requirements.

• Manage Dell rebate, incentive, and funding programs to maximize partner benefits, profitability, and compliance.

• Interpret partner contracts, terms, requirements, and program changes while ensuring organizational alignment and successful execution.

• Develop and deliver partner-required reporting, business insights, and performance analyses for leadership and key stakeholders.

• Support sales and partner-facing teams by providing program guidance, deal registration support, account mapping, and incentive alignment.

• Analyze sales, rebate, and program performance data to identify trends, opportunities, and risks.

• Lead and execute strategic initiatives, partner-funded programs, sales campaigns, and special projects.

• Collaborate with Dell Technologies and cross-functional teams, including Sales, Marketing, Finance, Legal, Purchasing, and IT, to achieve business objectives.

• Drive operational excellence through process improvement, automation, documentation, and knowledge management initiatives.

• Troubleshoot and resolve program, reporting, operational, and communication issues that impact business performance.

• Measure and communicate the business impact and return on investment (ROI) of partner-funded activities, incentives, and sales programs.

• Mentor team members, support onboarding efforts, and provide cross-functional program support as needed.

Behaviors and Competencies

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.

• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.

• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.

• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Skill Level Requirements

• Strong proficiency in Microsoft Excel, including lookup functions, PivotTables, data validation, conditional formatting, and related tools.

• Strong proficiency in Microsoft Office applications.

• Strong competency utilizing business intelligence, reporting, and CRM platforms.

• Strong proficiency with Microsoft Copilot and AI-enabled productivity tools.

• Demonstrated leadership capabilities.

• Exceptional written and verbal communication, presentation, and influencing skills.

• Excellent time management and organizational skills.

• Ability to troubleshoot and resolve process, operational, and communication issues.

• Ability to work independently while effectively collaborating within a team environment.

• Ability to prioritize and manage multiple projects and competing demands in a fast-paced environment.

• Strong professionalism and assertiveness when coordinating across departments and driving project completion.

• Ability to overcome internal and external barriers to achieve business objectives.

• Ability to manage escalations and resolve complex issues.

• Ability to evaluate business processes and implement operational improvements and efficiencies.

• Ability to develop, maintain, and enhance documentation, procedures, and knowledge management systems.

• Ability to embody organizational values and positively represent the company.

• Ability to support onboarding activities and mentor team members.

Other Requirements

• Bachelor's degree required.

• 2+ years of experience in a Partner Support, Vendor Support, Alliance Programs, Channel Programs, or related role.

• Ability to travel to SHI, Partner, and Customer Events - 10%

Preferred

• Project management experience.

• Advanced Microsoft Excel skills, including Power Query, macros, and data modeling.