- Location
- IND - MU - Mumbai, India
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Entry
- Closing date
- Today
- Source
- Workday
Description
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Job Title: Sr. Associate
Department: Operations – Drug and Health Services
Position Summary: Drug and Health Services Specialist plays a pivotal role in verifying medication orders, ensuring regulatory compliance, providing drug information and consultation, promoting patient safety, and collaborating with healthcare teams to optimize reporting outcomes. Their expertise and attention to detail are essential in maintaining high standards of reporting management and enhancing overall patient care within healthcare facilities.
Responsibilities/Job Duties:
• Schedule donors within vendor systems or customer service departments for drug and/or occupational health testing.
• Process and complete drug and occupational health testing results to ensure delivery to clients
• Learn and understand the regulated processes for both drug and occupational health testing.
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results
• Work with internal teams to assist clients
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting additional information on test results
• Meeting production and quality standards of the department.
• Other duties related as assigned by management
Requirements:
• Ability to efficiently and effectively use MS Office programs.
• Freshers or 1 - 2 years Drug Testing Experience or other experience in a US process in a BPO-BPM Set up
• Typing (40-45 WPM)/ 10-key Number Pad skills
• Strict attendance for rotational shifts (Day/Night) / (Weekdays/Weekends) is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production.
• Ability to utilize and leverage available training documentation and process guides to resolve issues and meet production targets.
• Ability to leverage multiple data research and processing applications internal and external to meet or exceed expected production targets on a daily basis.
• Ability to meet quality targets set by the organization.
Required Education: Minimum HSC, Graduates preferred.
Competencies:
• Individual responsibility and accountability are paramount in every role. Fulfilling these requirements in a supportive and professional manner in all interactions is expected.
• Understanding of current web-browsing technology and effective use of internet navigation tools.
• Ability to work in a team oriented, fast-paced environment.
• Ability to meet and/or exceed daily production quotas.
• Proficient with most Microsoft Office suite (Word, Excel, Outlook). • Data Entry/ Database Navigation skills.
• Written Communication skills.
• Organizational skills for electronic and physical files and documents.
• Ability to work effectively with standard office equipment (telephone, copier, fax).
• Maintain Confidentiality/Maintain Professional Discretion.
• Ability to work in a fast-paced and high-volume environment.
• Persistence and assertiveness in obtaining information.
• Ability to work well independently and in teams.
• Ability to focus attention on details.
• Ability to work under pressure and meet tight deadlines.
• Ability to learn and understand highly specialized and detailed information.
DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status. Any questions, please contact our DISA Recruiting Team (Careers-India <[email protected]>)
