Leadperson

Under the supervision of the Facilities Services Manager, the Facilities Leadperson assumes significant responsibility for the general maintenance of all city owned and occupied buildings including building envelope, equipment, systems, and interior finishes. Performs skilled, technical work in routine operation and maintenance, and repair of plumbing, HVAC, electrical, mechanical, and structural systems and equipment. Provides lead direction and training to assigned Facilities Technicians and/or contract service staff.
 
Distinguishing Characteristics: This position is the advanced journey level in the Facilities Technician series and performs the most difficult and responsible types of duties assigned within this series, including providing technical and functional supervision over assigned staff. The Facilities Leadperson organizes, assigns, and reviews the work of staff engaged in a variety of routine, semi-skilled, and skilled tasks in the construction, repair, and maintenance of City buildings, components, and equipment; and performs related work as required.
 
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
 
Technical Responsibilities

• Performs inspections and maintenance to heating, ventilation, air conditioning, and city buildings, furnishings, and building components.
• Safely operates various equipment involved in the maintenance and repair of city buildings.
• Performs rough and limited finished maintenance carpentry and minor structural repair on public buildings including the repair and patching of walls and minor roofing repairs.
• Services, repairs, and replaces doors, windows, building hardware, fencing, and gates.
• Performs primer, enamel and lacquer painting and wallpapering work, using brush, roller and spray equipment on a variety of surfaces and materials including metal surfaces.
• Repairs pumps and related plumbing equipment, plumbing fixtures, and related apparatus.
• Repairs electrical equipment and related apparatus.
• Designs, fabricates, assembles, transports, installs and/or repairs facility key systems.
• Installs locks, rekeys doors and creates and maintains master key system.
• Repairs doors and gates and associated hardware.
• Researches and recommends technology related to the security of facilities.
• Maintains a variety of records related to the repair and maintenance of facilities.
• Performs general maintenance and repair work on glazing materials, floor coverings, and ceramic tiles.
• Schedule and coordinate the work of contractors; discuss prospective jobs with contractors; make recommendations regarding the most efficient and effective way to complete a job.
• Obtain quotes from vendors and contractors for bids; communicates verbally and in writing with vendors and contractors.

 
Manage Work Orders and Customer Service

• Review, evaluate, and research incoming work orders including adding details, determining urgency, and assigning staff; ensure information is complete and accurate.  
• Communicate with customers to clarify the problem, understand context, history, and issue impact; visit sites/facilities to determine root cause if warranted.
• Respond to customer feedback and inquiries, including follow-up investigation and research regarding related problems and status updates to the customer.
• Provide timely, specific, and detailed communication in writing to customers.
• Connect with customers on regular cadence to solicit input and create opportunity to discuss issues or concerns; work with customers to find pragmatic solutions to mitigate concerns. 
• Evaluate, research, and investigate situations to best understand urgency of the customer and urgency necessary to protect asset or mitigate potential secondary damage.
• Coordinate preventive maintenance and work order assignments of staff to ensure consistent and balanced workload. 
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner; assign work to maximize staff skills, while also creating opportunities for growth and learning.
• Clearly communicate urgency and priority for staff and customer. 
• Work directly with the Facilities Services Manager when there are multiple important competing priorities. 
• Provide staff with opportunities for trouble-shooting and problem-solving and provide clear direction, especially when work assignment priorities conflict and/or solution options need to be evaluated. 
• Use service request history, experience, event calendars, weather reports, and other data to anticipate issues or needs. 

 
Monitor Buildings, Systems, and Controls

• Review building controls daily for alarms, alerts, and errors. Create work orders and dispatch to address service on condition issues. 
• Tour buildings, inspect equipment and building systems, monitor conditions and proactively identify potential issues. Create work orders and dispatch for condition issues. 
• Make recommendations for end-of-life asset replacement projects.
• Project manage equipment and system replacement projects. 

 
Maintain Technician Training Program

• Develop and share training plans for new staff. Provide feedback, and opportunities for input from technicians.
• Identify skills gaps and create skill development plans for technicians; provide and coordinate staff training.
• Provide quality assurance by evaluating technicians’ completed work. Identify issues of poor workmanship, work with technician staff to train to expectations, and improve outcomes. If a repair does not meet expectations, evaluate outcome, and identify opportunities for improvement.
• Participate in evaluating the activities of staff including providing input on annual performance reviews.

 
Maintain Confidence & Compliance Testing

• Maintain schedule, logs, and records for required confidence testing, including, but not limited to, fire alarm panels, elevators, boiler systems, fire sprinklers, and back-up power generators.
• Troubleshoot, perform corrections, and submit resolution paperwork for any deficiencies or corrections noted during compliance or confidence testing. 
• Perform quality control inspections.

 
Peripheral Duties:

• May serve as the Acting Facilities Services Manager in that person’s absence.
• Performs functions as assigned in the City’s emergency response plan in the event of an emergency.
• Extra hours may be required to cover extraordinary circumstances or special events. 

Why Kirkland?

• Ability to coordinate crew responsibilities.
• Ability to work in a multi-task environment requiring a high level of accuracy.
• Ability to identify and correct safety concerns.
• Ability to operate all equipment associated with facility maintenance and be able to train less-experienced workers in the operation of said equipment in a safe and efficient manner.
• Ability to read and interpret engineering drawings, building plans, technical manuals, codes, and reference materials.
• Ability to use basic carpentry, plumbing, painting, and custodial hand and electric powered tools. 
• Good verbal and written communication skills, with ability to receive and respond to work assignments in both formats.
• Ability to write reports and maintain accurate, clear records.
• Follow oral and written instructions; maintain cooperative working relationships; demonstrate sensitivity to, and respect for a diverse population. 
• Detail orientation with a mindset towards meeting the City’s standards for maintenance of facilities. 
• Ability to meet deadlines and demonstrate time management skills.
• Works independently with limited supervision, interacting effectively with and quickly gaining the respect and support of facilities staff. 
• Interacts with various levels of staff, customers, and vendors/contractors.

Minimum Qualifications:

• Education: Must have high school diploma or GED.  
• Experience: Must have five years in facility maintenance, including experience maintaining commercial buildings including HVAC, electrical, and plumbing equipment.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

 
Licenses and Other Requirements:

• Must have a valid Washington State Driver’s license and ability to remain insurable under the City’s insurance to operate motor vehicles.
• Aerial Boom Lift Certification or ability to obtain within six months of hire.
• Certifications or completed course work in electrical, HVAC, building maintenance or a closely related field desirable. 

 Physical Demands and Working Environment:  

• Prolonged sitting, standing, walking on level, uneven and slippery surfaces, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. 
• Grasping, repetitive hand movement and fine coordination in using a computer keyboard and certain tools. 
• Required to use near and far vision when performing tasks such as inspections and repair work, in reading written work-related documents and using a computer. 
• Required to lift, drag, carry, and push equipment, tools and supplies up to 60 pounds. 
• May be exposed to mechanical and electrical hazards, loud noise, and inclement weather conditions, such as wet, heat and cold. 
• The nature of the work also requires the incumbent to work in narrow crawl spaces, high places, platforms, and climb ladders.

Position requires a resume and cover letter noting how you meet the minimum qualifications for consideration of application. Do you have a true passion in the role of an Executive Assistant enjoy this career on a deeper level? We would love to hear about it in your cover letter as you tell your story and describe what being an Executive Assistant means to you and what inspired you to apply for this role with the City of Kirkland. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail.  Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled with first review of applicants by 15th day of posting.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work.  As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings.  Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf at 711.

Final candidates for this position will be required to successfully complete a background check, consistent with applicable law.