Direct Channel Specialist

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

We are looking for an enthusiastic Direct Channel Specialist to manage a portfolio of hotel partners and drive revenue growth through their direct booking channels. As the main point of contact between Roiback and our clients, you will provide strategic guidance on digital marketing, pricing, and revenue optimization while delivering an excellent customer experience and fostering long-term partnerships.

Key Responsibilities

• Manage and grow the performance of an assigned portfolio of hotel accounts.
• Maximize direct channel revenue through website optimization, commercial strategies, and marketing initiatives.
• Advise clients on pricing, revenue management, and direct distribution best practices.
• Collaborate with the Online Marketing team to develop and optimize SEM and other digital marketing campaigns.
• Identify opportunities to improve competitiveness, profitability, and return on investment.
• Conduct regular performance reviews and business discussions with clients.
• Prepare and present monthly reports, including insights, recommendations, and action plans.
• Promote and implement Roiback's products and value-added solutions.
• Build strong relationships with key stakeholders and ensure a high level of client satisfaction.
• Coordinate with internal teams to address client requests and resolve issues efficiently.

Experience & Skills

• Experience in account management, client success, digital marketing, or revenue management, preferably within the hospitality or travel industry.
• Understanding of online marketing channels, including SEM, email marketing, and affiliate marketing.
• Knowledge of hotel distribution, direct booking strategies, and revenue optimization principles.
• Strong analytical skills with the ability to interpret performance data and identify growth opportunities.
• Excellent communication, presentation, and relationship-management skills.
• Commercial mindset with a proactive and results-driven approach.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Fluent English; additional

At HBX Group, we believe diversity fuels innovation and strengthens our mission to make travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected. Join us and help shape a future where diversity and equal opportunities truly make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.