Patient Services Supervisor

Responsibilities and Duties

• Manage front desk staffing schedules.
• Provide direction and assistance to patient service representatives.
• Onboard new patient service representatives.
• Ensure staffing levels are adequate.
• Provide regular updates and improvement recommendations to clinic leadership
• Lead and coordinate activities of Patient Services personnel under the guidance of the Chief Operating Officer
• Serve as a manager and trainer for new reception personnel
• Provide a warm and welcoming impression to all patients and visitors
• Check in patients, obtain, verify and update any demographic and/or insurance information
• Answer phone calls, return patient calls, and distribute messages to physicians and staff
• Scan documents to patient's chart.
• Collect co-pays and balances due
• Schedule appointments

Qualifications and Skills

• High school diploma or equivalent
• Have at least 3 years of experience in a medical office reception position
• Have at least 2 years of leadership experience
• Knowledge of Greenway EHR (preferred but not required)
• Candidate must possess a strong attention to detail, have the ability to multi-task, and be service-oriented