Service Support Officer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organization and to our customers.

Job Description

• Administrative Support – Denmark & Finland
• Providing back office support to the local Customer Support Manager and the Service Team
• Occasional support to other Nordic countries
• Supporting turning new opportunities into business and ensuring business continuity
• Read and understand Requests for Quotation (RFQ)
• Collate all the relevant correspondence and pricing information to compile a finished quotation for submission to the customer
• Prepare data and request new contract creation
• Administrate variations against existing contracts
• Supporting the department in daily, operational tasks and processes e.g. purchasing, order management, invoicing, repair handling, logistics, inventory and customer/supplier data management
• Raise Purchase Requests/Orders on 3rd Party Suppliers for services, resource or materials
• Ensure customer PO is received, confirmed and ordering process started
• Manage Service Orders of service works required
• Manage repair process from receiving customer items for repair, sending and tracking them through the repair cycle till receiving them back and ensuring the return to a customer
• Manage logistic requirements, receiving and shipping goods including export control requirements
• Receive and verify supplier invoices
• Control and verify outgoing customer invoices
• Administrate inventory and control the inventory value
• Ensure correctness of customer and supplier data
• Collate information & updating reports
• Interface with internal Motorola departments such as Order Management, Repair Center, Finance teams, Order Scheduling, Sales, Engineering
• General office administration: arranging meetings, office supplies, support the procurement team IT requirements e.g. laptops, phones and accessories and resources for work e.g. tools, work and security clothing

Basic Requirements

Education

• Preferably a diploma or equivalent in Business Studies or a related discipline.

Experience

• At least 3 years demonstrable experience of supporting a department, commercial management or a service/project organisation within a global business environment. Ideally, this will include exposure to service sales and contract management and be in a telecommunications field but could also be in an IT, civil engineering, construction, armed forces or defence background.
• The Administrative Support individual should have a working knowledge of basic business processes and office tools.
• Danish native and English fluent

Security Clearance

Many of our customers are from within the Government & Public safety sector where security clearance is required to gain access to documentation and to work on secure projects.

Relevant security clearances are required to perform this role.

Clearance would need to be obtained at an early stage.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Danmark A/S

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.